Service Advisor

Toledo tire and auto care; Holland (OH); On-site; USD 45,000 - 100,000; Full time

Job summary

Toledo Tire & Auto Care Holland, Ohio, is seeking an experienced Service Advisor to join a growing multi-location auto repair operation. This role focuses on the customer relationship from intake to delivery, with a structured front office and a clear career path toward location management.

If you have at least 3 years of successful service writing and a proven sales process, you will thrive here. Top advisors earn $100,000+ annually with base pay plus weekly bonuses, and you will work Monday

Qualifications

• Minimum of 3 years of successful service writing experience in a professional automotive repair environment.

Responsibilities

• Manage the customer relationship on every repair order from intake through delivery, capturing concerns and communicating status.
• Present Digital Vehicle Inspection results on every ticket clearly and without prejudging customer affordability.
• Handle declined work follow-up and build long-term customer relationships to generate repeat business and referrals.
• Coordinate with technicians and parts team to protect promise times and keep workflow moving at the counter.
• Adhere to a documented sales process and contribute to an accountable, organized front-office culture.

Skills

Service writing

Sales process

Leadership

Organization

Job description

Service Advisor

Toledo Tire and Auto Care Holland, Ohio, United States

About this position

Toledo Tire & Auto Care is a growing, multi-location independent auto repair operation with three locations across the Toledo area. We are built on a principle that the best customer experiences are built by advisors who are given the right environment, the right support, and a real path forward.

We are adding an experienced Service Advisor to our team. This is not a counter job, and it is not a dead-end role. We have a structured, process-driven front office, a team that communicates, and a documented career path that takes a high-performing advisor all the way into location management. If you have at least 3 years of successful service writing behind you and you are ready to operate at a level where your skills are actually recognized and rewarded, this is the role worth your attention.

Our top advisors earn $100,000+ annually. Base pay plus weekly performance bonuses tied to GP dollars, ARO, hours per RO, and car count. Weekly pay. Monday through Friday, no weekends.

Compensation

$45,000 - $100,000 yearly

Responsibilities

• You will manage the customer relationship on every repair order from intake through delivery - capturing the concern accurately, presenting estimates clearly, following up on approvals, and communicating vehicle status before the customer has to ask.


• You will present Digital Vehicle Inspection results on every ticket, every time, without prejudging what the customer can afford.


• You will handle declined work follow-up and build the kind of long‑term customer relationships that generate repeat business and referrals.


• You will coordinate with technicians and the parts team to protect promise times and keep workflow moving without creating bottlenecks at the counter.


• You will hold yourself to a documented sales process and contribute to a front office culture built on accountability, organization, and professionalism.

Qualifications

• A minimum of 3 years of successful service writing experience in a professional automotive repair environment is required.


• You run a sales process because you understand why it works, not because someone is standing over you.


• You present every inspection line without pre‑qualifying the customer; you handle the standard objections without discounting, and you document the customer's concern in their own words every time.


• You are organized, detail‑oriented, and you do not let promise times slip without communicating proactively. You have the leadership instinct to eventually grow beyond the counter and into store management, and you want to work somewhere that has a documented path to get you there.


• You operate without drama, and you hold yourself to a standard you would be comfortable having your name attached to.

About Company

If you're someone who wants to build a long‑term career, not just punch a clock, we want to meet you.

Work Schedule

• Monday – Friday


• No weekends


• We believe weekends are for family, rest, and enjoying life outside of work

Why Join Toledo Tire & Auto Care?

• Stable company with over 100 years of service in Toledo


• Positive team environment


• Competitive pay


• Ongoing training and mentorship


• Career advancement opportunities


• Opportunity for career growth


• A company that values integrity, quality, and exceptional customer experience

One More Thing

We operate with a simple belief: when our people win, our guests win, and the business wins. If you've been looking for an organization where your leadership actually matters — where you're not just filling a slot but building something — we want to talk.