Service Advisor

Rcdrv; Heath, Sunbury, Pataskala (TX, Northumberland County, OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking energetic individuals to join their expanding Service Advisor team. This role is pivotal in delivering exceptional customer service in the RV sector. As a Service Advisor, you'll be the key point of contact for customers, ensuring their service experience is seamless and satisfactory. You'll engage with customers to assess their RV needs, prepare detailed repair orders, and maintain communication throughout the service process. This is more than just a job; it's an opportunity to build a fulfilling career in a supportive, family-oriented environment where you can truly make a difference.

Benefits

Comprehensive benefits package

401k with company match

Paid holidays

Promote from within culture

Flexible work schedule

Week off at Christmas

Qualifications

• Strong communication skills and a positive attitude are essential.
• Ability to hustle and work efficiently in a fast-paced environment.

Responsibilities

• Provide excellent customer service throughout the service experience.
• Communicate effectively with customers regarding RV repairs needed.

Skills

Communication Skills

Punctuality

Positive Attitude

Hustle

Customer Service

Job description

Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio’s leading RV dealerships with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple – offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community.

We want dedicated individuals who are looking to join a company and build a lasting career. If you’re interested in joining the RCD RV team, we encourage you to apply today!

RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays.

Our Service Advisor team is expanding its front lines and we’re looking for energetic and competitive individuals to join our efforts in providing the very best in customer service in the RV industry!

What’s in it for you? When you join our team, you become part of the RCD family! It’s more than a job- it’s the opportunity to build a career, make a difference and be part of an exciting industry!

Our Service Advisors are at the forefront of our service department. They are the problem-solvers and key players in cultivating relationships and maintaining communication with our customers. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities of a successful service advisor (communication, punctual, hustle, reliability, positive attitude…etc).

Responsibilities:

1. Providing customers with excellent customer service throughout their entire service experience.
2. Effectively communicate with customers to determine RV repairs needed or maintenance recommended.
3. Prepare repair orders outlining an accurate and detailed description of the repairs/maintenance that is needed.
4. Keep in close contact with customers updating them on the status of their service work.
5. Work with our manufacturers and suppliers to determine warranty coverage for repairs.
6. Provide estimates for repairs to customers and insurance companies.

Qualifications:

1. Hustle - The service team moves fast and so does the competition.
2. Above & Beyond - Our team believes in going the extra mile for our customers.
3. Attitude - We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well.
4. Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.

Perks:

1. RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holidays, and a 401k with company match!
2. Promote from within culture.
3. Work schedule that allows for a life outside of work. 40-45 hour work weeks.
4. Week off at Christmas.

RCD RV is a third-generation family-owned and operated business established in 1973. You’ll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!