Service Advisor

Gresham Ford; Gresham (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Gresham Ford in Gresham, Oregon is seeking a Service Advisor to manage customer interactions and vehicle maintenance schedules. The role demands previous automotive experience, excellent customer service skills, and the ability to thrive in a fast-paced environment. Benefits include competitive pay, flexible hours, health insurance, and a 401(K) plan. Ideal candidates will exhibit strong problem-solving skills, a friendly attitude, and a minimum of one year in a service department. Join Gresham Ford and build a long-term career with us.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Past experience as a service advisor or service consultant.
• Minimum of 1 year in service department.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare accurate estimate of labor and parts cost.
• Monitor vehicle progress and update customers.

Skills

Knowledge of automobiles

Ability to identify the problem quickly

Customer satisfaction

Positive attitude

Basic computer skills

Energetic personality

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.