Service Advisor

Phil Long Dealerships; Glenwood Springs (CO); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

FSA/HSA/HRA

Basic Life Insurance

Short Term/Long Term Disability

Legal Insurance

Employee Assistance Program

Onsite Fit Factories

Employee Clinics

Job summary

Phil Long Dealerships is seeking an experienced Service Advisor for their Glenwood Springs location in Colorado. This full-time role involves greeting customers, preparing repair orders, and advising on necessary services. Candidates should possess an Associate's degree or equivalent experience, strong communication skills, and customer service expertise. The salary range is between $60,000 - $100,000 per year, including commission and bonuses. Benefits include medical, dental, vision, and more.

Qualifications

• Proven ability to advise customers regarding vehicle services.
• Strong background in maintaining customer satisfaction standards.
• Excellent communication skills, both verbal and written.

Responsibilities

• Greet customers and prepare repair orders.
• Advise on necessary vehicle maintenance and services.
• Handle customer complaints and schedule service appointments.

Skills

Customer service

Communication

Problem-solving

Education

Associate's degree or equivalent

Tools

Automotive Service Excellence (ASE) Certifications

Computer software for service orders

Job description

Honda of Glenwood Springs is seeking organized and detailed Experienced Service Advisors. We are striving to be the best Service Department in the country. We have had tremendous growth over the last year and we want you to benefit from that growth. We have the best equipment and software on the market.

As a Service Advisor, you will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, you estimate the additional cost and telephone the customer for permission to do the work. You also advise customers on other available services.

Essential Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/ or ability required.

Education And/or Experience

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

• Automotive Service Excellence (ASE) Certifications and Manufacturer Training a plus
• Valid Driver's License

Benefits (Eligibility Dependent Upon Employment Status)

• Medical
• Dental
• Vision
• PTO
• 401k
• FSA/ HSA/ HRA
• Basic Life Insurance
• Short Term/ Long Term Disability
• Legal Insurance
• Employee Assistance Program
• Onsite Fit Factories
• Employee Clinics

Job Title

HON - Service Advisor

Job Category

Service

Location

Glenwood Springs, CO

Travel Required

Level/Salary Range

$60,000 - $100,000 (Commission + Bonuses)

Position Type

Full Time

Salary

$60,000 - $100,000 per year