Service Advisor

Mercedes-Benz of Gilbert; Gilbert (AZ); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Paid Training

Benefits

Promotes from within

New state-of-the-art facility

Job summary

An automotive dealership in Gilbert is seeking a motivated Service Advisor. The role involves coordinating customer vehicles for servicing, ensuring customer satisfaction, and maximizing profitability. Candidates should have prior service advisor experience and strong communication skills, with a competitive and customer-focused attitude. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Prior experience as a service advisor or service writer required.
• Candidates must possess above-average phone and communication skills.
• Must have the ability to communicate technical information in non-technical terms.

Responsibilities

• Making appointments, processing repair orders, quotes and invoices.
• Providing customer support via phone and face-to-face.
• Qualifying customer problems and logging them for technicians.

Skills

Prior experience as a service advisor or service writer

Above-average phone and communication skills

Positive, upbeat attitude

Excellent follow-up and follow-through skills

Ability to communicate technical information in non-technical terms

Ability to adapt to changing business needs

Job description

Join to apply for the Service Advisor role at Mercedes-Benz of Gilbert

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Join to apply for the Service Advisor role at Mercedes-Benz of Gilbert

Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility we need motivated and driven individuals to join our team!

WHAT WE OFFER:

• New state of the art facility
• Paid Training
• Benefits
• Promotes from within
  
  
  

As a Mercedes-Benz Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Responsibilities will include:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
  
  
  

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for the Mercedes-Benz brand.

Specific skills required:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Mercedes-Benz products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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