Service Advisor

Racewaynissannj; Freehold (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Raceway Nissan, a leading dealership in Freehold, NJ, is seeking a skilled Service Advisor passionate about customer service. The role involves greeting customers, managing appointments, and ensuring vehicle service needs are met with professionalism. Competitive wages and comprehensive benefits are offered for this vital position within the team.

Benefits

Competitive wage structure

Comprehensive benefits package

Ongoing training and development

Supportive work environment

Career growth opportunities

Qualifications

• Previous experience as a Service Advisor or in a similar role in the automotive industry.
• Strong understanding of automotive maintenance and repair processes.
• Valid driver's license and a clean driving record.

Responsibilities

• Greet customers and assess their vehicle needs, providing expert advice.
• Prepare service orders and cost estimates for customers.
• Coordinate with technicians for timely vehicle repairs.

Skills

Communication

Interpersonal Skills

Customer Service

Organizational Skills

Technical Information Explanation

Education

High school diploma or equivalent

Technical training

Tools

Dealership management software

Basic computer applications

Job description

Location: Freehold, NJ
Position: Service Advisor
Company: Raceway Nissan

Are you passionate about providing exceptional customer service and have a strong knowledge of automotive maintenance and repair? Raceway Nissan, a top dealership in the tri-state area, is looking for a skilled and customer-oriented Service Advisor to join our team. If you enjoy helping customers and have a knack for diagnosing vehicle issues, we'd love to hear from you!

Key Responsibilities:

• Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
• Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
• Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
• Keep customers informed throughout the service process, providing updates on the status of their vehicles.
• Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
• Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
• Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
• Maintain up-to-date knowledge of Nissan vehicles, service procedures, and warranty policies.

Qualifications:

• Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Strong understanding of automotive maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical information to customers in a clear and concise manner.
• Proficient in using dealership management software and basic computer applications.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• A customer-focused attitude with a commitment to providing top-notch service.
• Valid driver's license and a clean driving record.
• High school diploma or equivalent required; additional technical training is a plus.

What We Offer:

• Competitive wage structure.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Ongoing training and opportunities for professional development.
• A supportive and positive work environment.
• Opportunities for career growth and advancement within the dealership.

How to Apply:

If you're ready to take your career to the next level and provide exceptional service to Raceway Nissan customers, we encourage you to apply!

Raceway Nissan is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.