SERVICE ADVISOR

Lexus LC; California (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Vacation based on hire date

Medical/Dental/Vision/RX

401(k) plus company match

Job summary

Lexus of Tacoma, part of the O'Brien Auto Group, is seeking a full-time Service Advisor to join their team. The ideal candidate will have advising or writing experience, alongside customer service and dealership experience.

This role involves greeting customers, consulting with mechanics, and managing service workflows for customer satisfaction. This position is paid on a commission basis with competitive benefits including medical plans and a 401(k).

Qualifications

• Customer service and/or dealership experience preferred.
• Desire to be successful with a positive attitude.
• Ability to communicate suitably through email, phone, or in person.

Responsibilities

• Greet customers and escort them.
• Advise about warranty protections and cost savings.
• Consult with mechanics on necessary repairs.
• Manage service center's workflow and scheduling.
• Call customers about changes in service.

Skills

Customer service

Advising experience

Communication

Tools

Reynolds Ignite

Computer

Phone

Job description

## Lexus of Tacoma - Service Advisor**Lexus of Tacoma**, a dealership part of the O'Brien Auto Group, is currently seeking a full-time **Service Advisor**.We are looking for a team player who has ***advising or writing experience***, customer service, and/or dealership experience. This position will be a ***commission-based*** position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.The **Service Advisor** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor.**Subject to eligibility requirements, we offer the following benefits:*** Bonuses* Vacation - based on hire date and paid based on position.* Medical/Dental/Vision/RX* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages* 401(k) plus company match**Responsibilities can include, but are not limited to:*** Greet customers when they arrive and escort them when they leave* Advise customers about warranty protections and potential cost savings* Answer questions about service outcome* Consult with mechanics about necessary repairs and possible alternatives to expensive work* Provide customers with necessary problem/solution information* Manage and oversee the service center's workflow and scheduling* Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up* Attend regular weekly morning meetings.**Preferred Qualifications:*** Previous retail sales or customer service experience preferred but not required.* Reynolds Ignite experience.* A charismatic and relatable personality* Ability to communicate suitably through email, phone, or in person* A desire and drive to be successful with a positive attitude**Equipment/Machines/Tools Typically Used:**Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.**Chemicals:**Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.**Physical Demands:**Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.**Candidates for this position must possess a valid Driver's License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.****Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.**