Service Advisor

Mossy Nissan Escondido; Escondido (CA); On-site; USD 70,000 - 123,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401K Retirement Savings

Paid vacation and holidays

Disability insurance

Life insurance

Employee purchase incentives

Growth opportunities

Paid training

Employee purchase program

Job summary

Mossy Nissan Escondido is seeking a Service Advisor who will own the customer experience in the service lane. You are the first contact and will coordinate service needs, scheduling, and repairs while guiding customers through the process.

We welcome individuals new to automotive service but with prior roles in customer service, retail, hospitality, or related fields. Compensation includes hourly pay up to $17.75 plus commissions, with an expected annual earnings range of about $70,000 to

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management and communication skills.
• Excellent customer service skills and professional appearance.
• Clean driving record and CA driver’s license.
• Willing to submit to a pre-employment background check and drug screen.
• Basic understanding of vehicle systems.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience and perform assigned tasks to leave a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Advise customers of estimated service costs and review service invoices.
• Distribute work between technicians efficiently.
• Ensure complete re-delivery checks and that all services are completed on schedule.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check

Vehicle systems

Customer service

Job description

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Employees in this position will be paid a base hourly wage at the applicable minimum wage rate up to $17.75 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings of approx. $70,000 to $123,000.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
• Distribute work between technicians efficiently
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record & CA Driver’s License
• Willing to submit to a pre-employment background check & drug screen
• Basic understanding of vehicle system
• Superior customer service skills

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility..