Service Advisor

Ennis Ford, Inc; Ennis (TX); On-site; USD 45,000 - 89,000; Full time

Job summary

Ennis Ford, Inc. in Ennis, TX, is seeking a friendly Service Advisor to be the primary liaison between customers and our Ford-certified technicians. You will listen to service concerns, explain maintenance options, and guide customers from check-in to vehicle delivery.

The role emphasizes clear communication, organization, and a professional appearance. Training is provided; prior dealership experience helps, but is not required.

Qualifications

• Excellent communication and customer service skills.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Comfort using computers and learning service-related software.
• Professional appearance and dependable work habits.
• Valid driver’s license and an acceptable driving record.
• High school diploma or equivalent.

Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle service needs.
• Prepare repair orders and clearly explain recommended maintenance and repairs.
• Communicate with technicians to monitor repair progress, timelines, and additional findings.
• Provide customers with timely status updates and obtain authorization for recommended work.
• Review completed repairs, explain invoices, and ensure a professional vehicle delivery experience.
• Schedule service appointments and follow up with customers as needed.
• Maintain accurate customer and vehicle records.
• Support department goals for customer satisfaction, quality, and efficiency.

Skills

Excellent communication and customer

Strong organization and prioritization

Computer literacy and service software

Professional appearance

Valid driver’s license

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Ford Service Advisor

Join our service team and help customers keep their vehicles running at their best.

Pay Range: $4,000 - $8,000 per month

Position Overview

We are seeking a friendly, organized, and customer-focused Service Advisor to join our Ford service department. In this role, you will serve as the primary point of contact between customers and our technicians, helping customers understand their vehicle’s service needs and ensuring a smooth, professional experience from check-in through vehicle delivery. We are willing to train the right candidate who brings strong communication skills, a positive attitude, and a commitment to excellent customer service.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle service needs.


• Prepare repair orders and clearly explain recommended maintenance and repairs.


• Communicate with technicians to monitor repair progress, timelines, and additional findings.


• Provide customers with timely status updates and obtain authorization for recommended work.


• Review completed repairs, explain invoices, and ensure a professional vehicle delivery experience.


• Schedule service appointments and follow up with customers as needed.


• Maintain accurate customer and vehicle records.


• Support department goals for customer satisfaction, quality, and efficiency.

Qualifications

• Excellent communication and customer service skills.


• Strong organization, attention to detail, and ability to manage multiple priorities.


• Comfort using computers and learning service-related software.


• Professional appearance and dependable work habits.


• Valid driver’s license and an acceptable driving record.


• High school diploma or equivalent.

Preferred Experience

• Previous Ford dealership or Ford product experience is preferred but not required.


• Prior automotive service, parts, sales, or repair experience is preferred, but not necessary.


• Experience in hospitality, retail, call centers, or another customer-facing role is a plus.


• Training will be provided for a motivated candidate who is eager to learn.

Why Join Us?

We offer a team-oriented work environment, hands-on training, opportunities to grow your automotive career, and the chance to build lasting customer relationships. Compensation and benefits will be discussed during the hiring process.

We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.