Service Advisor

Rush-Enterprises; Effingham (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K & stock purchase

Performance incentives

Training & development

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment in our dealership service department. The role involves coordinating diagnostics, communicating with customers, and managing repair orders to ensure timely, accurate service.

The position requires a high school diploma or GED, CDL license, and manufacturer training. CDL driving and insurability are important for this role.

Qualifications

• High school diploma or GED is required.
• 1 year service experience or equivalent education.
• Valid CDL license is required.
• Appropriate manufacturer training is required.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and run on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up service issues accurately, obtain customer signature, and manage repair orders.
• Communicate promised time and any changes to customers; obtain authorization for additional work.

Skills

Customer service

Communication

Walkaround inspection

Problem solving

Education

High school diploma or GED

CDL license

Manufacturer training

Job description

Advertised Job Description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $50,000.00/Yr.

Maximum Pay Rate

USD $60,000.00/Yr.