Service Advisor

Nielsen Automotive Group; East Hanover (NJ); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Free college opportunity

Employee discount plans

Health, dental and vision insurance

Life insurance

401k retirement account

Paid vacation and sick leave

Competitive wages

Job summary

Nielsen Automotive Group is seeking Service Advisors in New Jersey with a starting pay of $85,000 per year. The role focuses on scheduling, customer communication, and vehicle care guidance, ensuring accurate repair orders and efficient service flow.

Responsibilities include greeting customers, providing repair estimates, and maintaining CSI standards. Benefits include health, dental, vision, life insurance, 401k, paid leave, and employee discounts.

Qualifications

• Two years of experience in a dealership position.
• General knowledge of mechanical operations.
• Professional personal appearance.

Responsibilities

• Schedule appointments.
• Greet customers in a timely, friendly manner.
• Communicate with service customers to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Obtain customer’s signature on repair order.
• Inspect vehicles for body work and provide estimates for body shop work.

Skills

Two years experience in dealership

General mechanical knowledge

Professional appearance

Education

High School Diploma or equivalent

Job description

Overview

The Nielsen Automotive Group is seeking Service Advisors to join our team! Pay starting at $85,000 per year.

Pay

Starting at $85,000 per year.

Benefits

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Employee discount plans on purchases and services
• Competitive wages, commensurate with experience
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

Essential Duties

• Schedule appointments.
• Greet customers in a timely, friendly manner.
• Communicate with service customers to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Obtain customer’s signature on repair order.
• Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work.
• Establish time promised.
• Maintain CSI rating at least comparable to that of the manufacturer, zone or branch average.
• Understand and follow federal, state and local regulations.
• Ensure that all repair orders are accounted for.
• If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
• Provide estimates of labor & parts.
• Follow up progress of each repair order during the day & record on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone messages promptly.
• Deliver vehicle to customers & answer any questions.
• Interpret warranty information & policies to customers.
• Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.
• Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment.
• Be up-to-date on technical & performance information on all vehicles serviced by dealership.
• On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.

Other Duties

• Attend any and all required schooling.

Qualifications

• H.S. diploma or the equivalent.
• Ability to read & comprehend instructions & information.
• Two years of experience in a dealership position.
• General knowledge of mechanical operations.
• Professional personal appearance.