Service Advisor

Hireology; Clinton (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Sick Leave

401(K)

No Weekends

Competitive Pay

Job summary

Gregg Smith Ford is seeking a Service Advisor to join our team. You will greet customers, listen to their needs, and schedule appointments as needed. You may also set up loaner cars and verify insurance before maintenance is scheduled.

As part of a Ford dealership family, you will contribute to service excellence and customer satisfaction while growing with a trusted brand. This role offers competitive pay, health insurance, sick leave, a 401(K), and no weekend shifts.

Qualifications

• At least 1 year in a service department.
• Knowledge of automobiles.
• Ability to identify the problem quickly.
• Proven record of achieving customer satisfaction.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Tools

MS Office basics

Job description

Gregg Smith Ford is looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Health Insurance
• Sick Leave
• 401(K)
• No Weekends

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.