Service Advisor

Fremont Motors of Casper; Casper (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K with match

Employee discounts on parts and ser­v

Paid training

Paid time off

Holiday pay

Yearly tenure bonus

Floating holiday

Weekends off

Job summary

Fremont Motors of Casper is seeking a service advisor to be the primary contact for customers in the service department. You will schedule appointments, relay vehicle issues and pricing, and work with technicians to ensure timely, accurate service.

The role emphasizes exceptional customer service, problem solving, and maintaining thorough service records in a fast-paced environment.

Qualifications

• Previous experience in customer service, automotive service, or sales preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Professional and positive attitude.
• Knowledge of automotive systems is a plus.

Responsibilities

• Serve as the primary point of contact for customers in the service department.
• Schedule service appointments and follow up on repair orders.
• Communicate vehicle issues, recommended services, and pricing clearly to customers.
• Work closely with technicians to ensure timely and accurate service.
• Provide exceptional customer service and resolve concerns professionally.
• Maintain accurate records of customer interactions and service transactions.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Multitasking

Positive attitude

Automotive knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Department CASPER, WY, US

2 days ago Requisition ID: 1443

Be the Connection Between Customers and Our Service Team!

Fremont Motors is looking for a professional, customer-focused Service Advisor to join our service department. If you enjoy working with people, love cars, and excel at problem-solving, this is the perfect role for you.

What You’ll Do

Serve as the primary point of contact for customers in the service department

Schedule service appointments and follow up on repair orders

Communicate vehicle issues, recommended services, and pricing clearly to customers

Work closely with technicians to ensure timely and accurate service

Provide exceptional customer service and resolve concerns professionally

Maintain accurate records of customer interactions and service transactions

What We’re Looking For

Previous experience in customer service, automotive service, or sales preferred

Excellent communication and interpersonal skills

Strong problem-solving and organizational abilities

Ability to handle multiple tasks in a fast-paced environment

Professional and positive attitude

Knowledge of automotive systems is a plus

Why Work With Fremont Motors?

Family-owned and operated since 1938

Supportive and team-oriented work environment

Opportunities for career growth and development

Competitive pay with performance incentives

Stability and long-term career potential

• 401(K) Plan plus Match- We believe in helping you invest in your future
• Employee Discounts on Parts and Services
• Employee Discounts on New and Used Vehicles
• Paid Training-We provide hands-on, paid training to help you grow your career and reach new professional milestones
• Paid Time Off- At Fremont, you begin accruing paid time off on your first day of employment
• Holiday Pay
• Yearly Tenure Bonus- Loyalty should be rewarded-The longer you’re part of the Fremont team, the bigger your reward.
• Floating Holiday- Every employee gets their birthday off!
• Memorial Day and Labor Day weekends off