SERVICE ADVISOR

H GREGORY 1 INC; Brandon (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Paid Time Off

Paid Group Term Life Insurance

Job summary

HGreg Tampa seeks a Service Advisor in Brandon, FL for a full-time role. You will greet customers, collect vehicle details, write up issues, and prepare accurate repair estimates.

You’ll coordinate with the dispatcher to set promised times and inform customers of progress and any changes throughout the day. The role emphasizes customer satisfaction, attention to detail, and basic computer proficiency; strong communication and organizational skills are essential.

Qualifications

• Requires strong customer service skills and the ability to communicate clearly.
• Must be comfortable with computers and basic software used in an auto service environment.
• Ability to stay organized and manage multiple tasks efficiently.

Responsibilities

• Schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Greet customers and obtain vehicle information.
• Write up vehicle problems clearly on the repair order.
• Test drive the vehicle with the customer as needed.
• Provide a complete written cost estimate for labor and parts.
• Establish and communicate promised times; coordinate with dispatcher.
• Notify customers of progress and changes to estimates or times.

Skills

Customer service

Computer literacy

Attention to detail

Time management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Full Time HGreg Tampa, Brandon, FL, US

Salary Range: $14.00 To $20.00 Hourly

Essential Duties include the following:

• Schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a pleasant and timely manner and obtain vehicle information.
• Write up customers’ vehicle problems accurately and clearly on the repair order.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time.” Check with the dispatcher if necessary.
• Obtain customer signature on repair order; provide customer with a copy.
• Notify dispatcher of incoming work.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure that all vehicles are locked and all keys are marked and put away correctly.
• Explain completed work to customers.
• Implement a quality control process to eliminate comebacks.
• Handle telephone inquiries regarding appointments and work in progress
• Keeps the work area neat and clean.
• Exhibit a high level of commitment to customer satisfaction. Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.
• Work with service director on tasks, as needed

Must be computer savvy and have basic automobile knowledge

This is a great entry level position for those willing to learn and grow in the automotive service industry!

WHAT WE OFFER:

401(k)

Health insurance

Vision insurance

Paid Time Off

Paid Group Term Life Insurance

SCHEDULE:

8-hour shift

Weekend availability

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sit and/or stand interchangeably throughout the day.

Sit and/or stand for long periods at a time.

Use hands, fingers and arms continually, frequently and throughout the day.

Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.

Pick-up, lift and carry items that may exceed 50 pounds.

Operate and drive vehicles or equipment in a safe manner.