Service Advisor

Northwest Tire; Bemidji (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, & Vision insurance

Paid Time Off after 90 days

Job summary

Northwest Tire in Bemidji, MN is seeking a Service Advisor to oversee the daily operations of the Service Department. The role requires organizing workflows, coordinating with technicians, and ensuring excellent customer service.

Candidates should bring automotive mechanical knowledge, strong communication, and the ability to train staff. The position offers competitive pay and a benefits package including health, dental, and vision insurance, with paid time off starting after 90 days.

Qualifications

• Knowledge of automotive mechanics and service processes.
• Ability to train and develop staff.
• Strong communication with customers and team members.

Responsibilities

• Oversee the daily operations of the Service Department.
• Coordinate with technicians and port-of-call for customer requests.
• Ensure high-quality customer service and workflow efficiency.

Skills

Organizational skills

Automotive knowledge

Staff training

Computer skills

Communication

Tools

CRM software

Job description

Job DetailsJob Location: 028 Bemidji Truck and Farm - Bemidji, MN 56601Service Advisor

Northwest Tire is a local regionally owned company who has been in business for over 45 years with experience in the automotive, commercial, and wholesale tires, and repair work. We have 25 locations serving the upper Midwest.

We are now hiring positions in passenger & light truck tires, commercial and truck & farm tires and in wholesale distribution. Tires are not our only specialty. We do general automotive & light truck repairs such as tire rotation, tire purchasing, oil & lube services, general repair on commercial medium trucks such as brakes, alignments, farm service calls, wheels, and rims. We have a wholesale division as well.

We employee over 300 employees

• Retail Commercial centers (Automotive and Light Trucks)


• Commercial Truck and Farm Centers (Implement and Off the road tires – OTR)


• Wholesale distribution warehouses


• Bandag Retread Truck Tire manufacturing centers

Job Description

Applicant should possess organizational skills, automotive mechanical knowledge, ability to train employees, computer skills and the desire to succeed. Duties will be to oversee the everyday operations of the Service Department.

Competitive Pay and Benefit Package:

• Health, Dental, & Vision insurance


• Earn PTO (Paid Time Off) starts immediate and can be used after 90 days.

Most jobs are rotating Saturdays, No Sundays. Hours of operation may vary but are generally 7:30am - 5:30pm, plus on call for after hour service calls. Overtime available when needed. Room for advancement.

QualificationsJob Qualifications

• Strong communication and interpersonal skills with customers and employees alike.


• Ability to develop instant rapport with customers and employees.


• Strong presentation and diagnostic abilities.