Service Advisor

Toyota of Bedford; Bedford (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Training and resources

Job summary

Toyota of Bedford, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As a liaison between the customer and the service department, you will schedule appointments, review service history, and communicate maintenance needs and estimated costs to customers.

You will contribute to a positive, inclusive workplace and have opportunities for training and career growth within the Penske organization.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic, reliable with a team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Schedule appointments and review service history with customers.
• Relay information about maintenance and repairs to customers.
• Provide accurate cost estimates for services and repairs.
• Serve as liaison between customers and service department.

Skills

Customer service

Team player

Communication

Organizational skills

Work ethic

Job description

Toyota of Bedford, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.