Service Advisor

Asbury Automotive Group; Baltimore (MD); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Medical insurance

Vision insurance

Dental insurance

Accident insurance

Critical illness insurance

Hospital indemnity

Health Savings Account

Flexible spending accounts

Short-term disability

Long-term disability

Life Insurance

401k with company match

Pet Insurance

Tuition assistance

Career development

Employee discounts on parts and repair

Scholarship awards

Volunteer hours

Employee referral program

Job summary

Asbury Automotive Group in Baltimore is seeking a energetic Service Advisor to greet guests, present needed services, and build rapport with customers while adhering to factory maintenance schedules. The role emphasizes honest service, customer satisfaction, and driving the car-care experience forward.

You will manage appointments, provide accurate repair estimates, and communicate timelines to customers and technicians, supporting CSI goals while delivering excellent guest experiences.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Must be able to pass pre-employment screening.

Responsibilities

• Greet customers and obtain vehicle information.
• Promote services and build rapport to drive satisfaction.
• Advise on maintenance per manufacturer specs.
• Provide complete repair estimates.
• Communicate repair timelines to customers and technicians.
• Manage service appointments and follow-up with customers.

Skills

Customer service

Communication skills

Sales skills

Professional demeanor

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• $60,000-$140,000 annually
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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