Service Advisor

Lithia & Driveway; Ann Arbor (MI); On-site; USD 35,000 - 75,000; Full time

Job summary

Join a dynamic team as a Service Advisor at a leading dealership in Ann Arbor. You'll be the trusted link between customers and technicians, ensuring a premium experience every time. With competitive pay and benefits, this role is perfect for those who excel in communication and customer service. Help clients enjoy the luxurious performance of their Mercedes-Benz vehicles!

Benefits

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Employee Stock Purchase Plan

Wellness Programs

Qualifications

• Experience as a Service Advisor preferred.
• Background as an automotive technician is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers and consult about their vehicle needs.
• Prepare detailed repair orders and cost estimates.
• Keep customers updated on the status of their vehicle.

Skills

Communication

Customer Service

Teamwork

Basic Mechanical Knowledge

Education

High School Graduate or Equivalent

Job description

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Driven by Excellence. Powered by You.

At

Dealership

L0401 Mercedes-Benz of Ann Arbor

SUBURBAN MERCEDES-BENZ OF ANN ARBOR

Driven by Excellence. Powered by You.

At Suburban Mercedes-Benz of Ann Arbor, we don’t just service vehicles—we build lasting relationships. As part of the Suburban Collection, we’re proud to represent one of the most prestigious automotive brands in the world. Join a team that’s passionate about delivering world-class service, earning customer loyalty, and driving success every day.

Responsibilities

As a Service Advisor, you’ll be the trusted link between our customers and technicians—delivering a premium, personalized experience every time. Your role is key in helping our guests maintain the unmatched performance and luxury of their Mercedes-Benz vehicles.

• Greet customers and consult with them about their vehicle needs and concerns
• Confirm warranty and service contract coverage
• Prepare detailed repair orders and cost estimates for materials, supplies, and labor
• Clearly communicate recommended maintenance and repairs
• Keep customers updated on the status of their vehicle, including completion times and any changes
• Manage customer records and follow up to ensure satisfaction
• Coordinate with technicians to ensure accuracy and efficiency
• Promote ongoing service offers and Mercedes-Benz maintenance benefits
  
  

Qualifications

• Experience as a Service Advisor (preferred)
• Background as an automotive technician is a plus
• Excellent communication and customer service skills
• Team-focused attitude with a passion for excellence
• Basic mechanical knowledge of vehicles
• Valid driver’s license with a clean driving record
  
  

Why Suburban Mercedes-Benz of Ann Arbor?

• Be part of a luxury brand known for innovation, performance, and prestige
• Join the Suburban Collection—a dealership group committed to career growth and employee success
• Competitive compensation and comprehensive benefits
• Work in a professional, supportive, and high-energy environment
  
  

If you’re ready to help clients drive away in their Mercedes-Benz with confidence and a smile, APPLY TODAY!

Benefits

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Legalese Language

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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