Bilingual Customer Service Advisor

Freddie Mac; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Freddie Mac is seeking a Customer Service Representative to assist students and faculty in a remote role with flexible scheduling. The position offers a competitive pay rate of $16.00/hour and opportunities for career advancement. Successful candidates will be bilingual in Spanish and English and possess strong communication skills. This supportive, diverse work environment focuses on making a positive impact on student success.

Benefits

Opportunity for career advancement and growth

Supportive and diverse work environment

Flexible schedules

Qualifications

• Bilingual in written and spoken Spanish and English (CEF C1 or above).
• Strong computer knowledge with ability to type at least 25 words per minute.
• Excellent oral and written communication skills.

Responsibilities

• Assist students and faculty over the phone with empathy and patience.
• Manage and resolve client issues for assigned accounts.
• Document information accurately in a ticketing system.

Skills

Bilingual in Spanish and English

Communication skills

Computer knowledge

Education

High School diploma or equivalent

Some college completed

Job description

Employer Industry: Education Technology Solutions

Why consider this job opportunity:
- Pay rate of $16.00/hour
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible schedules
- Supportive and diverse work environment focused on inclusion
- Chance to make a positive impact on student success and engagement

What to Expect (Job Responsibilities):
- Demonstrate empathy and patience while assisting students and faculty over the phone
- Manage and resolve client issues for assigned customer accounts
- Document information accurately in a web-based ticketing system
- Navigate knowledge bases to identify resolutions for client issues
- Participate in internal training programs to expand knowledge and support multiple clients

What is Required (Qualifications):
- Bilingual in written and spoken Spanish and English (equivalent to CEF C1 level or above)
- High School diploma or equivalent combination of education and experience
- Must be at least 18 years old
- Strong computer knowledge with the ability to type at least 25 words per minute
- Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Some level of college completed
- 1 or more years of customer service or contact center experience
- Previous experience in the education industry and e-learning technologies

#EducationTechnology #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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