Service Advisor

Hyundai of Anderson; Anderson (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid vacation and paid holidays

Professional work environment

Comprehensive training

Job summary

Hyundai of Anderson in Anderson, SC is seeking an EXPERIENCED Automotive Service Advisor to join our team. You will greet service drive guests, capture all vehicle information, and document symptoms and maintenance needs to drive accurate estimates.

You'll present clear timelines, monitor repair progress, and communicate updates to customers, including final invoices and delivery. The ideal candidate thrives on teamwork, demonstrates excellent communication, and upholds a professional appearance.

Qualifications

• Communicate effectively with our customers via Phone, Internet or Text
• Check email frequently and respond to customer inquiries immediately
• Maintain GREAT CSI
• Set appointments for our customers and properly outline timelines for repair
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
• Establish personal goals that are consistent with the productivity requirements of the Dealership
• Maintain a professional appearance

Responsibilities

• Greet all Service Drive Customers promptly
• Quickly and accurately obtain all Customer and Vehicle information
• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance items due
• Recommend to Customer both required and recommended maintenance
• Prepare a clear and accurate estimate for the customer with accurate timelines for completion
• Monitor the progress of repairs and inform the customer of additional vehicle needs as required
• Follow up with Customer on the progress of repairs
• Verify the final invoice and inform Customer of all repairs completed
• Complete an active delivery with the Customer

Skills

Communication skills

Email responsiveness

CSI tracking

Appointment setting

Policy knowledge

Professional appearance

Job description

Automotive Service Advisor

Hyundai of Anderson, SC is currently hiring for an EXPERIENCED Automotive Service Advisor to add to our team. Experienced Service advisors are eligible for a Sign-on Bonus!! We are looking for a talented individual who can assist guests in our service department and offer a fantastic experience when they visit our dealership. The ideal candidate is hard-working and motivated to thrive in their role while complimenting the team.

What We Offer

• Competitive pay


• Health insurance


• Paid vacation and paid holidays


• Professional work environment


• Comprehensive training

Responsibilities

• Greet all Service Drive Customers promptly


• Quickly and accurately obtain all Customer and Vehicle information


• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance items due


• Recommend to Customer both required and recommended maintenance


• Prepare a clear and accurate estimate for the customer with accurate timelines for completion


• Monitor the progress of repairs and inform the customer of additional vehicle needs as required


• Follow up with Customer on the progress of repairs


• Verify the final invoice and inform Customer of all repairs completed


• Complete an active delivery with the Customer

Qualifications

• Communicate effectively with our customers via Phone, Internet or Text


• Check email frequently and respond to customer inquiries immediately


• Maintain GREAT CSI


• Set appointments for our customers and properly outline timelines for repair


• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures


• Establish personal goals that are consistent with the productivity requirements of the Dealership


• Maintain a professional appearance