Service Administrator - Tractor

Altorfer Cat; Rockford (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health, Dental, Vision, Disability, and Life Insurance

401(k)

Paid Holidays

Paid Parental Leave

Paid Time Off

Education Assistance

Job summary

Altorfer Cat in Rockford, IL is looking for a Service Administrator to provide logistical support for service operations. The role involves answering calls, managing work orders, and ensuring compliance with company policies to achieve customer satisfaction.

This position offers a payrate of $20.00 to $24.00 per hour, along with benefits such as health insurance and a 401(k). Ideal candidates will have administrative experience, proficiency in Microsoft Office, and strong communication skills.

Qualifications

• 3-5 years of administrative and customer service experience in relevant industries.
• Ability to communicate effectively with customers.
• Exceptional interpersonal and organizational skills.

Responsibilities

• Answer inbound phone calls for the branch.
• Initiate and close work orders.
• Prepare work orders for invoicing and warranty processing.
• Assist supervisors with estimate creation.
• Maintain customer satisfaction and engagement.

Skills

Microsoft Office proficiency

Customer service experience

Communication skills

Organizational skills

Accounts receivable and payable

Tools

DSI

SIMS

SIS web

DBSI

Job description

Overview

M-F 700 am - 330 pm. The Service Administrator’s primary responsibility is to provide logistical support to all Shop and Field Service Supervisors, Assistant Supervisors and Technicians in their related functions to better enable those personnel to provide the best service repairs available in the industry.

Responsibilities

• Answer inbound phone calls for the branch
• Initiate, maintain and close work orders
• Achieve the highest levels of customer satisfaction, employee engagement and profitability
• Ensure all work orders comply with the SOP‘s for service operations To include
• Proper PO#’s
• SIMS entries
• Outside Purchase order management
• Warranty compliance
• PI/PSP compliance
• Issue PO#’s to vendors for sub-let work and accounting those invoices upon receipt.
• Prepare work-orders for warranty processing to include report, pictures, claim stories.
• Advise PSSR’s of their customer machines that are being repaired in the field
• Communicate with customers on repairs status and or related business
• Prepare work orders for invoicing to include closing and reviewing
• Scan necessary work order documents
• Assit supervisors with estimate creation
• faciliate purchasing and invoice accounting for branch supplies / puchasing needs
• Comply with work rules and company policies
• Any special projects deemed necessary.
• Maintain monthly jobs exception report
• Conform to industry and company performance metrics and benchmarks
• Process all credit card and third party billing systems (ARIBA).

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay

Payrate $20.00 - $24.00 per hour

Qualifications

• 3-5 years of administrative and customer service experience preferably in the heavy equipment, Ag, trucking, automotive industries
• Advanced user of all Microsoft Office products to include Excel preferred
• Working knowledge of DSI, SIMS, SIS web and DBSI a plus
• Accounts reveivable and payable experience
• Exceptional communication, Good interpersonal skills
• Excellent organizational skills
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

USD $20.00/Hr.

USD $24.00/Hr.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.