Journey Technician - Tractor

Altorfer Cat; Hammond (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Altorfer Cat in Hammond, IN is seeking a skilled heavy equipment technician to perform service repairs in both shop and field settings, focusing on downtime reduction and customer satisfaction. Requires a High School Diploma and at least five years of heavy equipment experience; proficiency with Excel and email; ability to complete reports, checklists, and timecards accurately.

Candidates must be able to read manuals, use parts/service manuals, and communicate effectively with customers and

Qualifications

• High School Diploma or equivalent; five years heavy equipment experience.
• Proficient with Excel and email.

Responsibilities

• Fill out service reports, inspection checklists, and timecards.
• Communicate job status to customers and office staff.
• Use SIS, ET, and service manuals for repairs.
• Maintain safety and high workmanship standards.

Skills

Independent worker

Effective communication

Organizational skills

Problem solving

Safety awareness

Education

High School Diploma or equivalent

Tools

Excel

Email

MS Word

Service manuals

Job description

630am to 300 pm Monday through Friday

Perform service repairs to include components and other general repairs and maintenance; providing superior service and representing Altorfer’s professional image.

PRINCIPAL FUNCTIONS & RESPONSIBILIITIES (including, but not limited to)

• Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
• Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
• Ability to use SIS, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and office personnel.
• Works in an efficient and timely manner
• Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation.
• Maintain Altorfer supplied tooling and equipment, including personal tooling
• Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
• Use safe working practices.
• Redos or excessive labor do not exceed 2% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.

EDUCATION/QUALIFICATION/EXPERIENCE High School Diploma or equivalent, five years Heavy Equipment experience. Proficient with Excel and email.

SKILLS/ABILITIES

Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field. Must be able to work independently. Ability to use resources for information (when written documentation is not available). Has good decision making practices and ability to follow directions . Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel. Must have good organizational skills and ability to write technical reports. Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word

This position works the majority of time in a construction equipment shop. May work in the field or jobsites as needed. May on a continuous basis walk, bend and lift up to 100lbs. At times you may be required to move/operate equipment to figure out what maintenance needs to be performed. The noise level in the shop environment is usually moderate to high. This position also spends a portion of time in an office environment. May, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be flexible to work Saturdays and overtime as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.