Service Administrator Manager

Trane Technologies; Knoxville (TN); Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401K matching

Tuition assistance

Paid time off

Family building benefits

Job summary

Trane Technologies in Nashville, TN, seeks a Service Administrative Manager to coach and mentor the PA and coordinators team, serve as the administrative point of contact for the Region, and collaborate with cross-functional teams to meet business objectives.

The role requires strong business acumen, leadership, and the ability to resolve administrative problems, with opportunities to guide onboarding and goal setting. Competitive pay and benefits apply.

Qualifications

• 7 years of construction industry experience OR Bachelor's Degree and 3 years of relevant experience.
• Experience in leading teams comprised of different skill/knowledge levels.
• Ability to facilitate team meetings, recognize process/gaps, identify training opportunities, lead lean projects to drive improvements.
• Must demonstrate strong leadership and ability to mentor other project administrators.
• Organizational expertise, strong verbal and written communication skills.

Responsibilities

• Assist Project Managers in the financial management of projects by monitoring cash flow, supporting collection efforts, issuing purchase orders, supporting vendor relationships, processing billings, monitoring applied cost, providing PMs with assistance in project forecasting, support the preparation for monthly backlog review, and ensure compliance guidelines are followed.
• Maintain customer satisfaction by supporting company initiatives, building customer relationships, investigating concerns, implementing corrective actions, and supporting PMs’ communication plans with both internal and external stakeholders to provide timely project updates
• Supports Project Managers in the subcontractor management process by ensuring subcontractors are properly qualified, awarded subcontract agreements are appropriately executed, fostering professional relationships with subcontractors, coaching subcontractors on proper usage of subcontractor portal, and accessible as a backup point of contact to the PM.
• Supports Project Managers and Project Administrators in all aspects of project administration including responsibility for knowledge of and adherence to business standard processes, analyzing reporting to identify project deficiencies and provides guidance on corrective actions, managing projects to business compliance, project documentation, adherence to safety guidelines and trainings, and maneuvering through governing agencies requirements.

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

Trane has an exciting new opportunity to join our Tennessee administrative team in Nashville as a Service Administrative Manager! As the Service Administrative Manager, you will coach, train and mentor the PA and coordinators team. You will be the administrative point of contact for the Region for the service administrative business, and work with cross functional teams to meet business objectives, communicate administrative needs, and develop solutions to any systems/process gaps. This role serves as a subject matter expert in the service administrative systems and will initiate resolution on administrative problems. The Service Administrative Manager demonstrates proficient business and financial acumen. In some circumstances, you will help associates initiate personal development goals and establish yearly PMP goals. Viewed as a leader by the business, they will participate in the interview process and administer business standard on-boarding protocols.

What you will do:

• Assist Project Managers in the financial management of projects by monitoring cash flow, supporting collection efforts, issuing purchase orders, supporting vendor relationships, processing billings, monitoring applied cost, providing PMs with assistance in project forecasting, support the preparation for monthly backlog review, and ensure compliance guidelines are followed.
• Maintain customer satisfaction by supporting company initiatives, building customer relationships, investigating concerns, implementing corrective actions, and supporting PMs’ communication plans with both internal and external stakeholders to provide timely project updates
• Supports Project Managers in the subcontractor management process by ensuring subcontractors are properly qualified, awarded subcontract agreement are appropriately executed, fostering professional relationships with subcontractors, coaching subcontractors on proper usage of subcontractor portal, and accessible as a backup point of contact to the PM.
• Supports Project Managers and Project Administrators in all aspects of project administration including responsibility for knowledge of and adherence to business standard processes, analyzing reporting to identify project deficiencies and provides guidance on corrective actions, managing projects to business compliance, project documentation, adherence to safety guidelines and trainings, and maneuvering through governing agencies requirements.

What you will bring:

• 7 years of construction industry experience OR Bachelor’s Degree and 3 years of relevant experience.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Experience in leading teams comprised of different skill / knowledge levels.
• Ability to facilitate team meetings, recognize process / systems gaps, identify training opportunities, lead small lean projects / activities to drive a business improvements and act as a change agent.
• Must demonstrate strong leadership skills, ability to mentor other project administrators.
• Organizational expertise, strong verbal and written communication skills.

Annual Base Salary Range or Hourly Base Pay Range:

$72,611.66 - $101,394.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.