Service Administrator

EMCOR Services Mesa Energy; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA & FSA

Life Insurance

Disability Insurance

401(k) Plan

College Coach

Employee Assistance Program

Job summary

EMCOR Services Mesa Energy in Las Vegas is seeking a Dispatch Coordinator to support field operations. You will dispatch technicians, serve as a primary resource for customers, and collaborate with project managers.

Responsibilities include handling service calls, scheduling, processing quotes, and ensuring timely project updates. Strong communication and MS Office skills are essential.

Qualifications

• High School diploma or equivalent.
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Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Managing service calls from receipt to billing.
• Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
• Accurate review of all previous day field visits before billing to ensure proper language and spelling.
• Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly.
• Daily scheduling and dispatching for field technicians.
• Complete customer and coworker requests.
• Process quotes from the service technicians and send them to the customer daily.
• Call the customer to confirm that they received the quotes and answer any questions.
• Schedule any approved work and order parts as needed to get work done.
• Work with the construction foreman to type quotes for unit replacement or new installation.
• Set up and scheduled jobs for the construction department and ordered the material.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management.
• Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip.
• Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip.
• File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.
• Other duties as needed.

Skills

Customer service

Microsoft Office

Office equipment

Phone & email support

Dispatch coordination

Education

High School diploma

Tools

Coins booking system

Job description

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

This person will be responsible for dispatching technicians and acting as a resource for customers and other departmental managers on all types of projects as needed.

Essential Duties & Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Managing service calls from receipt to billing.
• Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
• Accurate review of all previous day field visits before billing to ensure proper language and spelling.
• Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly.
• Daily scheduling and dispatching for field technicians.
• Complete customer and coworker requests.
• Process quotes from the service technicians and send them to the customer daily.
• Call the customer to confirm that they received the quotes and answer any questions.
• Schedule any approved work and order parts as needed to get work done.
• Work with the construction foreman to type quotes for unit replacement or new installation.
• Set up and scheduled jobs for the construction department and ordered the material.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management.
• Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip.
• Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip.
• File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.
• Other duties as needed.

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills
• Knowledge of Microsoft Office
• Use of office equipment
• Knowledge of the Coins booking system is a plus.

#Mesa

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiant Action Policy .

Benefits:

• medical
• dental
• vision coverage
• health savings and flexible spending accounts
• life insurance
• disability
• a 401(k) Savings Plan
• College Coach
• employee assistance program