Service Administrator

Guardian-Fueling-Technologies; Columbia (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

Guardian Fueling Technologies in Columbia, SC is seeking an Administrative Support professional for the Service and Construction departments. The role involves processing service tickets, entering technician time, and handling billing-related tasks with accuracy.

The ideal candidate has a high school diploma, strong Excel skills, attention to detail, and the ability to multitask in a professional office environment. Local travel and standard office hours apply.

Qualifications

• High school diploma or GED required.
• Strong Excel/MS Office skills and data entry accuracy.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to multitask in a fast-paced office.
• Self-starter with focus on process improvement.

Responsibilities

• Review Service Tickets for billing accuracy.
• Enter time worked for Service Technicians and Construction personnel in Great Plains – Time Track software.
• Close out Gilbarco/Warranty claims.
• Issue and receive Purchase Orders.
• Commission/Register new equipment installed.
• Review denied/past-due invoices.
• Obtain multiple trip approval for billing purposes.
• Assist construction manager with ordering equipment, setting up jobs and reviewing jobs for close out.

Skills

Attention to detail

Multitasking

Verbal & Written communication

Interpersonal skills

Process improvement

Great Plains experience

Service dispatching experience

Education

High school diploma/GED

Tools

Great Plains

Excel/MS Office

Job description

Summary/Objective:

Under the direct supervision of the Branch Manager, this position provides administrative support for the Service and Construction departments.

Essential Job Functions:

• Review Service Tickets for billing accuracy.
• Enter time worked for Service Technicians and Construction personnel in Great Plains – Time Track software.
• Close out Gilbarco/Warranty claims.
• Issue and receive Purchase Orders.
• Commission/Register new equipment installed.
• Review denied/past-due invoices.
• Obtain multiple trip approval for billing purposes.
• Assist construction manager with ordering equipment, setting up jobs and reviewing jobs for close out.

Additional Eligibility Qualifications:

• Strong attention to detail.
• Good knowledge of Excel/MS Office.
• Good at multitasking and prioritization.
• Excellent verbal and written communication skills required.
• Excellent interpersonal skills required.
• Self-starter with focus on process improvement.
• Great Plains experience a plus.
• Related work experience in service dispatching strongly.

Competencies

• Thoroughness
• Technical capacity
• Personal responsibility

Supervisory Responsibility:

This position has no direct supervisory responsibilities, but may serve as a coach and mentor for other positions within the company.

Requirements

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type/Expected Hours of Work:

Standard Office hours are Monday- Friday 8-5 PM.

Travel:

Local travel into the branch is expected.

Required Education and Experience:

High school diploma/GED required.

Work Authorization/Security Clearance:

US Work Authorization is required.

EEO Statement

As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies’ policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Drug-Free Workplace and Military/Veteran Encouragement

GFT is a Drug-Free Workplace, and we proudly encourage military and veteran candidates to apply.

Benefits

• We offer fantastic benefits including Comprehensive Coverage, 401K Match, Paid Holidays, Paid Vacation and more!