Service Administrator

Rentokil Initial Group; Brentwood (MD); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Refer A Friend Bonus Scheme

Company Events

Progression Opportunities

Job summary

Urban Planters is seeking a Service Administrator to help our office run smoothly from our Brentwood location. This full-time, permanent role involves coordinating service visits, handling dockets, and supporting the operations team.

The ideal candidate will have strong MS Office skills, excellent communication, and the ability to work well in a team while meeting deadlines. 37.5 hours per week, Monday to Friday, with a competitive salary and progression opportunities.

Qualifications

• Competent user of Microsoft Office systems.
• Good interpersonal & communication skills.
• Strong attention to detail & accuracy skills.
• Ability to work effectively as part of a team.
• Able to accurately follow instructions.
• Ability to deliver tasks & work to deadlines.

Responsibilities

• Book in the service visits with clients.
• Load service dockets to service technicians’ phones and send to clients.
• Answer calls from technicians, customers and management.
• Assist Operations Team with day to day admin requirements.
• Liaise with and place orders with our suppliers.
• Assist with raising purchase orders.
• Assist with vehicle fleet – MOT booking, servicing, vehicle hire where necessary.

Skills

MS Office

Interpersonal skills

Attention to detail

Teamwork

Instruction compliance

Deadline-driven

Job description

Urban Planters has been bringing homes and workplaces to life with plants since 1965.

We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

Quality, safety, sustainability and professionalism underpin all that we do. To this end, we are ISO 9001, 14001 and 45001 certified.

In our commitment to environmental stewardship, we are actively reducing our carbon footprint by planting trees and supporting cutting-edge climate crisis projects. By funding a dedicated climate action workforce, we offset their carbon emissions both professionally and personally, contributing to a greener, more sustainable future.

Job description

Position: Service Administrator

Location: Brentwood

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Basic salary from £27,050 per annum

Reporting To: Team Leader

Duties of a Service Administrator at Urban Planters.

We are looking for a Service Administrator to help our office run smoothly. This diverse and interesting role will require you to help with the day to day running of our office.

Day to day tasks and accountability include:

• Taking responsibility for booking in the service visits with clients
• Loading service dockets to service technicians’ phones, sending dockets to clients and checking all weekly dockets are completed.
• Answering calls from our service technicians, our customers, and management and dealing with these queries or passing onto the relevant people
• Assisting Operations Team with day to day admin requirements
• Liaising with and placing orders with our suppliers
• Assisting with raising purchase orders
• Assist with vehicle fleet – MOT booking, Servicing, vehicle hire where necessary.

To be considered for the Service Administrator position you will ideally have the following;

Skills Required

• Competent user of Microsoft Office systems
• Good interpersonal & communication skills
• Strong attention to detail & accuracy skills
• Ability to work effectively as part of a team
• Able to accurately follow instructions
• Ability to deliver tasks & work to deadlines

This Opportunity is for someone looking to join a busy, fast paced business where you will be working with a friendly and welcoming team. This is an excellent opportunity to join a leading company in the Interior and Exterior planting sector where progression and development are encouraged.

What we offer in return:

• A Competitive Salary,
• Job Stability & Security,
• Progression Opportunities,
• Employee Assistance Program,
• Refer A Friend Bonus Scheme,
• Company Events,
• & Many More...