Service Account Specialist - Billing

Quest Diagnostics Incorporated; United States; Remote; USD 54,000 - 67,000; Full time

Benefits offered by this job

Day 1 Medical coverage for FT

401(k) with company match

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated is seeking a Remote Billing Service Specialist focused on enhancing the billing experience for physicians, office staff, and patients in the North Atlanta Metro area. The role requires 40–50% travel with remote telecommuting for the remainder, traveling to client sites as needed.

Key responsibilities include educating clients, reducing denials, and partnering with Commercial Sales on billing initiatives.

Qualifications

• High School Diploma or GED required.
• 3+ years of healthcare billing/claims experience.
• Experience with Microsoft Office Suite.
• Ability to travel 25-50% to client sites.
• Reliable transportation and vehicle.
• Strong written and verbal communication skills.
• Excellent organization and time management.
• Ability to develop and sustain good customer relationships.
• Proficient with MS Outlook, Word, Excel.
• Must have home internet and mobile connectivity for work.

Responsibilities

• Improve billing data quality through education and account management.
• Conduct client visits (virtual or in person) focusing on education needs.
• Support Commercial Sales with client training on billing initiatives.
• Act as liaison for customer billing problems.
• Document client interactions in CRM (Salesforce.com).
• Travel as required and perform additional duties.

Skills

Healthcare billing/claims experience

Written communication

Verbal communication

Time management

Customer relationship skills

Problem-solving skills

Reliable transportation

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Salesforce CRM

Job description

Remote

Job Description

Service Account Specialist - Billing - Tucker, GA, Monday to Friday, 8:00 AM to 5:00 PM Eastern

As a Billing Service Specialist, this position will be based in the Georgia area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve, and enhance the billing experience for physicians, office staff and patients through education while reducing missing information inflows, revenue loss, denial inflow, and bad debt for Quest Diagnostics. The role requires 40–50% travel, with the remaining work time to be completed as a remote telecommuter. The candidate will manage the North Atlanta Metro area, with the primary client base concentrated in cities like Marietta, Lawrenceville, Cumming, Suwanee, and Stockbridge. However, role will also support clients outside of these listed cities within Georgia. Some overnight travel may be required.

Pay range: $60,500+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test write-offs, self-pay write-offs, and third-party denials.
• Conduct Client visits (Virtual/InPerson). Account visits will be prioritized based on evaluation of trends that show education needs in:
  • Medicare Limited Coverage Policy/ABN
  • Medicaid requirements/policies
  • Regional specific third-party requirements/policies
  • Ordering provider registration (PECOS)
  • Missing demographic/insurance information for ordering physician and patient
• Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
• Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
• Drive improvement to defined goals.
• Document all significant client interaction in CRM application (Salesforce.com).
• Other duties as assigned include special projects, etc.

Required Qualifications:

• High School Diploma/GED
• 3+ years of experience with healthcare medical billing/claims experience
• Experience working with Microsoft Office Suite
• Ability to travel up to 25-50% of the time to client sites.
• Reliable personal transportation (automobile)
• Strong Written/Verbal Communication skills
• Strong organization/time management skills
• Strong problem-solving skills.
• Ability to develop and sustain good customer relationships.
• Cell phone and home internet connectivity for work use.
• Ability to use Microsoft Office productions including Outlook, Word, and Excel.
• Ability to use instant messaging, video conferencing, and virtual meeting tools.

Preferred Qualifications:

• Diploma or equivalent experience
• Experience working with data – pulling and analyzing information to understand root cause/trends/opportunities.
• 3+ years of experience with face to face/virtual customer relationship management
• Experience working independently and as part of a team.
• Knowledge of Medicare/Medicaid coverage policies.
• Knowledge of ICD-10 coding and rules.
• Some Microsoft Access experience