Service Account Manager - Field

Polk Mechanical Company; Buda (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Polk Mechanical Company is seeking a Service Account Manager - Field to manage client relationships, drive service sales, and ensure customer satisfaction. You will be the primary point of contact for service clients and coordinate service delivery.

The ideal candidate has 3–7+ years of experience in service, sales, or account management, preferably in construction or technical services, with strong communication, negotiation, and organization skills and the ability to manage multiple accounts.

Qualifications

• Bachelor's degree preferred.
• 3-7+ years in service, sales, or account management.
• Experience in construction or technical service industry preferred.
• Strong customer relationship skills.
• Sales and negotiation abilities.
• Excellent communication and follow-up skills.
• Ability to manage multiple accounts.

Responsibilities

• Manage and grow assigned client accounts
• Develop and maintain strong customer relationships
• Identify and pursue service sales opportunities
• Coordinate service delivery and customer needs
• Support pricing, proposals, and contract development
• Monitor account performance and customer satisfaction
• Collaborate with service and operations teams

Skills

Customer relationships

Sales experience

Negotiation

Communication skills

Organization

Account management

Multi-account handling

Education

Bachelor's degree preferred

Job description

Polk Mechanical is seeking a Service Account Manager - Field responsible for managing client relationships, driving service sales, and ensuring customer satisfaction. This role serves as the primary point of contact for service clients and supports growth of service agreements and recurring revenue.

• Manage and grow assigned client accounts
• Develop and maintain strong customer relationships
• Identify and pursue service sales opportunities
• Coordinate service delivery and customer needs
• Support pricing, proposals, and contract development
• Monitor account performance and customer satisfaction
• Collaborate with service and operations teams
• Bachelor's degree preferred
• 3-7+ years in service, sales, or account management
• Experience in construction or technical service industry preferred
• Strong customer relationship skills
• Sales and negotiation abilities
• Excellent communication skills
• Strong organizational and follow-up skills
• Ability to manage multiple accounts