Service Account Manager - Field

POLK MECHANICAL COMPANY LLC; Buda (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Polk Mechanical Company LLC is looking for a Service Account Manager - Field to oversee client accounts, grow service sales, and maintain high levels of customer satisfaction. This role serves as the primary contact for service clients and supports the growth of service agreements and recurring revenue.

You will manage and grow assigned accounts, build strong relationships, and identify service sales opportunities while coordinating service delivery and supporting pricing, proposals and

Qualifications

• Bachelor's degree preferred.
• 3–7+ years in service, sales, or account management.
• Experience in construction or technical service industry preferred.
• Strong customer relationship skills.
• Sales and negotiation abilities.
• Excellent communication skills.
• Strong organizational and follow-up skills.
• Ability to manage multiple accounts.

Responsibilities

• Manage and grow assigned client accounts.
• Develop and maintain strong customer relationships.
• Identify and pursue service sales opportunities.
• Coordinate service delivery and customer needs.
• Support pricing, proposals, and contract development.
• Monitor account performance and customer satisfaction.
• Collaborate with service and operations teams.

Skills

Customer relationships

Sales & negotiation

Communication

Organization

Account management

Education

Bachelor's degree preferred

Job description

Overview

Polk Mechanical is seeking a Service Account Manager - Field responsible for managing client relationships, driving service sales, and ensuring customer satisfaction. This role serves as the primary point of contact for service clients and supports growth of service agreements and recurring revenue.

Responsibilities

• Manage and grow assigned client accounts
• Develop and maintain strong customer relationships
• Identify and pursue service sales opportunities
• Coordinate service delivery and customer needs
• Support pricing, proposals, and contract development
• Monitor account performance and customer satisfaction
• Collaborate with service and operations teams

Qualifications

• Bachelor's degree preferred
• 3-7+ years in service, sales, or account management
• Experience in construction or technical service industry preferred
• Strong customer relationship skills
• Sales and negotiation abilities
• Excellent communication skills
• Strong organizational and follow-up skills
• Ability to manage multiple accounts

EEO Disclaimer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.