Service Account Manager - Automated Logic (NY/NJ)

Carrier; Clifton (NJ); On-site; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Job summary

Carrier is seeking a Service Account Manager for the NY/NJ region, based in Clifton, NJ. You will drive long-term client partnerships, manage service agreements, and optimize operations for commercial, healthcare, and industrial facilities.

Leadersh ip of field teams and collaboration with engineering and operations will ensure high customer retention, revenue growth, and successful retrofits. Strong BAS/HVAC background and contract experience are required.

Qualifications

• 8+ years in Building Automation Systems (BAS), HVAC operations, or mechanical service industry.
• 2+ years managing service contract renewals, project management, recurring revenue models, margins, and/or labor utilization.
• 2+ years managing relationships with high-value facility accounts and navigating complex contractual scopes.

Responsibilities

• Develop and maintain long-term relationships with building owners, facility directors, MEP engineers, and key decision-makers across commercial, healthcare, and institutional facilities.
• Conduct regular account reviews, site assessments, and operational check-ins to ensure high client retention and satisfaction.
• Identify opportunities for system upgrades, retrofits, energy optimization, and cybersecurity enhancements across client platforms.
• Serve as primary escalation point for client concerns, coordinating with service technicians and operations teams for fast resolutions.
• Lead, mentor, and empower field technicians, service managers, and project coordinators to deliver exceptional service.
• Manage service contracts lifecycle, pricing strategies, renewals, scope expansions, and re-estimates; monitor margins and cash flow.

Education

HS Diploma or GED

Tools

WebCTRL (Automated Logic)

Metasys (Johnson Controls)

Niagara (Tridium)

KMC Controls

Job description

## Service Account Manager - Automated Logic (NY/NJ)Applyremote type: Onsitelocations: CAN79: Clifton, 100 Delawanna Avenue, Clifton, NJ, 07014 USAtime type: Full timeposted on: Posted Todayjob requisition id: 30214162**About Carrier**Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.**About Automated Logic**At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.**About this Role**As a global leader in intelligent building solutions, Automated Logic is expanding its NY/NJ Team and seeking a Service Account Manager to drive long-term client partnerships, service agreement execution, and operational performance across the region.This role is designed for a technical leader who thrives on mentoring, developing, and leading field engineering and account teams while acting as a trusted advisor to building owners and facility managers. You will bridge technical expertise, people leadership, and strategic account management - ensuring high customer retention, team growth, labor optimization, and recurring revenue growth across commercial, healthcare, and industrial sectors.**Key Responsibilities****Account Management & Client Partnership*** **Trusted Advisor:** Develop and maintain long-term, high-trust relationships with building owners, facility directors, MEP engineers, and key decision-makers across commercial, healthcare, and institutional facilities.* **Customer Retention:** Conduct regular account reviews, site assessments, and operational check-ins to ensure high client retention and customer satisfaction.* **System Modernization:** Identify opportunities for system upgrades, retrofits, energy optimization, and cybersecurity enhancements across client building automation platforms.* **Issue Resolution:** Serve as the primary point of escalation for client concerns, collaborating closely with service technicians and operations teams to deliver fast, effective resolutions.**Team Leadership & Mentorship*** **People Leadership:** Lead, mentor, and empower field technicians, service managers, and project coordinators to deliver exceptional technical service and customer satisfaction.* **Talent Development**: Establish clear career pathways, conduct regular performance reviews, and build tailored technical and professional mentoring plans for junior and senior staff.**Contract Lifecycle & Financial Management*** **Service Agreement Ownership:** Manage the complete lifecycle of service contracts, including pricing strategies, contract renewals, scope expansions, and re-estimates.* **P&L & Account Profitability:** Monitor account margins, labor utilization impacts, billing accuracy, and cash flow (A/R collections) to maximize division profitability.* **Pricing & Labor Dynamics:** Apply local market understanding to navigate competitive regional pricing, union labor cost structures, and subcontractor management.**Technical Leadership & Solution Development*** **Technical Guidance:** Leverage deep BAS and HVAC control knowledge to educate clients on product capabilities, emerging smart building technologies, and energy savings strategies.* **Cross-Functional Collaboration:** Partner with engineering, project management, and field technicians to develop technical solutions, cost estimates, and scope definitions for client retrofits and upgrades.* **Service Operations Oversight:** Coordinate with field engineers and project leaders to ensure resource allocation aligns with contract commitments and customer schedules.**Required Qualifications*** HS Diploma or GED* 8+ years in the Building Automation Systems (BAS), HVAC operations, or mechanical service industry* 2+ years of proven experience managing service contract renewals, project management, recurring revenue models, account margins, and/or labor utilization.* 2+ years of demonstrated ability to manage relationships with high-value facility accounts and navigate complex contractual scopes.* Valid driver’s license and ability to visit regional client sites regularly, up to 50% of the time**Preferred Qualifications*** Demonstrated willingness and proven track record of mentoring, coaching, and leading technical teams* Strong background in account or project management, contract execution, and team oversight.* Deep familiarity with Automated Logic (WebCTRL), Johnson Controls (Metasys), Niagara (Tridium), KMC Controls, or other major BAS platforms.* Proven track record working with healthcare/pharmaceutical (GMP environments), commercial office buildings, and/or higher education facilities.* Familiarity with union labor environments, mechanical retrofits, and electrical subcontractor coordination.**Pay Range**The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.**Other Compensation**This position is entitled to short-term cash incentives, subject to plan requirements.**Benefits**Employees are eligible for benefits, including:* **Health Care Benefits**: Medical, Dental, Vision; Wellness incentives* **Retirement Benefits*** **Time off and Leave**: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation* **Disability**: Short-term and long-term disability* **Life Insurance and Accidental Death and Dismemberment*** **Tax-Advantaged Accounts:** Health Savings Account; Health Care Spending Account; Dependent Care Spending Account* **Tuition Assistance****To learn more about our benefits offering, please click here** **Work with us | Carrier Corporate****.** The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.**Carrier EEO Statement and Accommodations Process**Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.**Application Deadline**Applications will be accepted for at least 3 days from Job Posting Date: 6 August 2026**Job Applicant's Privacy Notice**Please click on the link to review the Job Applicant Privacy Notice.**Use of AI**Technology-enabled tools may support parts of the recruitment process, with oversight by people.*At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.*