Service Account Manager

Southland Industries; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Training/professional development

Job summary

Southland Industries is seeking a sales professional to grow the service business by prospecting in the Houston market and cultivating owner-direct customers. You will sell maintenance agreements and truck-based service projects, managing the full sales cycle from prospecting to closing.

Develop strong customer relationships, coordinate with service teams, and ensure satisfaction while pursuing new opportunities and renewals. Frequent travel to job sites within the region is required.

Qualifications

• Bachelor’s degree or equivalent training and experience.
• 2+ years of direct relevant experience.
• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new).
• Solid negotiation skills.
• Strong collaboration skills internally and externally, with strong problem-solving abilities.
• Frequent travel to job sites within assigned region.
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM

Responsibilities

• Grow service sales by prospecting in assigned territory and cultivating new owner-direct customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Proactively manage the service sales process from prospecting to closing, including proposals and handling questions.
• Maintain positive relationships within assigned accounts and coordinate with internal teams for additional business.
• Ensure customer satisfaction and advocate for customers with service and billing issues.
• Generate new sales through networks and social connections.
• Identify new opportunities as the customer’s building solutions partner for local service offerings.
• Develop and execute account plans for key and target customers.
• Contribute to renewals and seek to increase scope and value prior to renewal.
• Achieve annual sales plans within budgets and target gross profit with operations coordination.

Skills

Verbal communication

Written communication

Customer relationships

Sales skills

Negotiation

Collaboration

Problem solving

Travel

CRM knowledge

MS Office

Education

Bachelor's degree or equivalent training

Tools

CRM

Microsoft Office

Excel

PowerPoint

Job description

Position Summary

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Position Details

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover mtgs.

Qualifications

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
• 2+ years of direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Solid negotiation skills
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.

All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).