Service Account Manager

Modern Heating & Air Conditioning LLC; Plymouth (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Project handoff incentive & bonus

Car allowance

Medical, Dental, and Vision Insurance

401(k)

PTO and Paid Holidays

Long-Term Disability

Life Insurance

Job summary

Modern Heating & Air Conditioning LLC in Minnesota is seeking an Account Manager to serve as the primary point of contact for an assigned base of commercial accounts. This role focuses on customer retention, satisfaction, and identifying repair and project opportunities within those accounts.

You will maintain relationships with facility managers, property managers, building owners, and tenants, coordinate with service teams, and oversee maintenance agreement renewals while ensuring timely,

Qualifications

• Minimum 3 years of HVAC or facility services experience.
• Knowledge of commercial HVAC systems (RTUs, AHUs, boilers, chillers, VAV).
• Excellent oral and written communication skills.
• Strong customer service orientation and relationship-building abilities.
• Proficient with Microsoft Outlook, Word and Excel.

Responsibilities

• Serve as the primary point of contact for an assigned base of existing customer accounts.
• Develop and maintain relationships with facility managers, property managers, building owners, and tenants.
• Quote pull-through work – repairs, like-for-like replacements, and light service projects identified through maintenance visits and customer requests.
• Review technician service reports and follow up with customers on deficiencies, recommendations, and open repair quotes.
• Follow up on new customer opportunities and inbound inquiries, and hand off maintenance agreement leads to the maintenance sales team.
• Conduct regular site visits and account review meetings to ensure customer satisfaction and identify upcoming needs.
• Manage maintenance agreement renewals for assigned accounts, including pricing escalations and scope adjustments.
• Monitor account profitability and work with service leadership to address underperforming agreements.
• Assist customers with capital planning by tracking equipment age and condition and recommending budget-year replacements.
• Coordinate with service coordinators to ensure scheduled work, quoted repairs, and customer commitments are completed on time.
• Resolve customer concerns, billing questions, and service issues promptly and professionally.
• Maintain accurate customer, equipment, and opportunity records in company systems.
• Work in a fast-paced environment and effectively manage customers' competing priorities and expectations.

Skills

Customer service

Communication

Relationship-building

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

As a well-established, growth-oriented commercial HVAC and plumbing contractor we are seeking an Account Manager who is an outgoing, diligent, and dedicated individual for our fast-growing team. This is a new position focused on taking exceptional care of our existing customers – not on selling new maintenance contracts. The Account Manager is the primary point of contact for an assigned base of commercial accounts and is responsible for customer retention, satisfaction, and identifying repair and project opportunities within those accounts.

Key Responsibilities

• Serve as the primary point of contact for an assigned base of existing customer accounts


• Develop and maintain strong, long-term relationships with facility managers, property managers, building owners, and tenants


• Quote pull-through work – repairs, like-for-like replacements, and light service projects identified through maintenance visits, service calls, technician recommendations, and customer requests


• Review technician service reports and follow up with customers on deficiencies, recommendations, and open repair quotes


• Follow up on new customer opportunities and inbound inquiries, and hand off maintenance agreement leads to the maintenance sales team


• Conduct regular site visits and account review meetings to ensure customer satisfaction and identify upcoming needs


• Manage maintenance agreement renewals for assigned accounts, including pricing escalations and scope adjustments


• Monitor account profitability and work with service leadership to address underperforming agreements


• Assist customers with capital planning by tracking equipment age and condition and recommending budget-year replacements


• Coordinate with service coordinators to ensure scheduled work, quoted repairs, and customer commitments are completed on time


• Resolve customer concerns, billing questions, and service issues promptly and professionally


• Maintain accurate customer, equipment, and opportunity records in company systems


• Work in a fast-paced environment and effectively manage customers\' competing priorities and expectations

Requirements

• A minimum of 3-years of HVAC or facility services experience


• Working knowledge of commercial HVAC systems and equipment (rooftop units, AHUs, boilers, chillers, VAV systems)


• Ability to manage multiple priorities with efficiency and attention to detail


• Excellent communication skills – both oral and written


• Strong customer service orientation and relationship-building skills


• Ability to read and interpret service reports, technician notes, and equipment documentation


• Proficient computer skills using Microsoft Outlook, Word, and Excel

Benefits

• Project handoff incentive along with a performance bonus based on the gross profit and retention of your assigned account base


• Car allowance


• Medical, Dental, and Vision Insurance


• 401(k)


• PTO and Paid Holidays


• Long-Term Disability


• Life Insurance