Service Account Manager

EMCOR Group; Norwood (MA); On-site; USD 95,200 - 161,900; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Savings Plan

Employee Assistance Program

Job summary

EMCOR Group seeks a Service Project Manager in Norwood, MA, responsible for managing service requests and projects from estimating to completion. The ideal candidate has 3 to 5 years in project management and electrical experience. You will maintain relationships with customers, schedule technician jobs, and prepare estimates. Competitive compensation ranges from $95,200 to $161,900, and bonuses are eligible. A broad benefits package includes medical, dental, and 401(k) savings plans.

Qualifications

• 3 to 5 years experience estimating and project managing commercial construction projects.
• Electrical field experience required. Licensed electrician is preferred.
• Experience in working with customers.

Responsibilities

• Manage service projects through pre-planning, cost tracking, billing, and project close out.
• Schedule field service technicians for jobs and adjust schedules as needed.
• Prepare estimates for service projects.

Skills

Communication Skills

Project Management

Customer Service

Organizational Skills

Electrical Field Experience

Microsoft Office Skills

Education

Licensed Electrician

3-5 years experience in commercial construction

Tools

Spectrum Construction Software

Conest Estimating Software

Job description

Job Summary

Gaston Electrical is looking for a Service Project Manager who is responsible for responding to service requests from clients and managing projects from estimating to project completion. This person is also responsible for growing our existing customer base through positive and responsive customer interactions.

Essential Duties & Responsibilities

• Manage service projects through pre-planning, cost tracking, billing, project documentation and project close out.
• Manage existing customer relationships and provide excellent customer service to help grow our division. Identify new opportunities for business and promote Gaston’s services.
• Schedule field service technicians for jobs and adjust schedules as needed.
• Project manpower for projects on a weekly basis.
• Prepare estimates for service projects.
• Work with Accounting department on billing.
• Participate in meeting annual service department revenue and profit margin goals.
• Operates as point of contact for assigned customers.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 to 5 years experience estimating and project managing commercial construction projects.
• Electrical field experience required. Licensed electrician is preferred.
• Experience in working with customers.
• Excellent communication and interpersonal skills.
• Demonstrated experience in staying organized and following up on tasks.
• Ability to work on tasks efficiently and prioritize work.
• Ability to identify and meet customers’ expectations and requirements.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Demonstrated experience using Microsoft Office – Outlook, Excel, Word.
• Knowledge of Spectrum Construction Software a plus.
• Knowledge of Conest Estimating Software a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

We are an Equal Opportunity Employer / Veterans / Disabled. Our company is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure.

Compensation

Compensation Range: $95,200 – $161,900. Other Compensation: bonus eligible.