Service Account Manager

Gaston Electrical Co., LLC; Norwood (MA); On-site; USD 95,200 - 161,900; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Savings Plan

Job summary

Gaston Electrical Co., LLC is seeking a Service Project Manager in Norwood, Massachusetts, responsible for managing service projects from estimation to completion and building customer relationships. Ideal candidates have 3-5 years of commercial construction management experience and excellent communication skills. The role offers a comprehensive benefits package, including medical, dental, vision coverage, and a competitive salary range of $95,200 - $161,900, plus bonuses.

Qualifications

• 3 to 5 years experience estimating and project managing commercial construction projects.
• Electrical field experience required. Licensed electrician is preferred.
• Demonstrated experience in staying organized and following up on tasks.

Responsibilities

• Manage service projects through pre-planning, cost tracking, billing, project documentation.
• Provide excellent customer service to help grow our division.
• Schedule field service technicians for jobs and adjust schedules as needed.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Customer relationship management

Education

3 to 5 years in commercial construction management

Electrical field experience

Licensed electrician preferred

Tools

Microsoft Office

Spectrum Construction Software

Conest Estimating Software

Job description

About Us

We offer expert electrical and low voltage contracting services to Greater Boston’s commercial, institutional, life-sciences, hospitality, and retail markets. We leverage VDC, green building techniques, integrated project delivery, and lean construction methods that help improve efficiency and enhance client operations.

Job Summary

Gaston Electrical is looking for a Service Project Manager who is responsible for responding to service requests from clients and managing projects from estimating to project completion. This person is also responsible for growing our existing customer base through positive and responsive customer interactions.

Essential Duties & Responsibilities

• Manage service projects through pre-planning, cost tracking, billing, project documentation and project close out.
• Manage existing customer relationships and provide excellent customer service to help grow our division. Identify new opportunities for business and promote Gaston’s services.
• Schedule field service technicians for jobs and adjust schedules as needed.
• Project manpower for projects on a weekly basis.
• Prepare estimates for service projects.
• Work with Accounting department on billing.
• Participate in meeting annual service department revenue and profit margin goals.
• Operate as point of contact for assigned customers.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 to 5 years experience estimating and project managing commercial construction projects.
• Electrical field experience required. Licensed electrician is preferred.
• Experience in working with customers.
• Excellent communication and interpersonal skills.
• Demonstrated experience in staying organized and following up on tasks.
• Ability to work on tasks efficiently and prioritize work.
• Ability to identify and meet customers’ expectations and requirements.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Demonstrated experience using Microsoft Office – Outlook, Excel, Word.
• Knowledge of Spectrum Construction Software a plus.
• Knowledge of Conest Estimating Software a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled. Please review our Affi­rmative Action Policy.

Compensation

Compensation Range: $95,200 - $161,900. Other Compensation: bonus eligible.