Service Account Manager

Southland Industries, Inc.; Kennewick (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life and disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal/

Training and professional development

Wellness benefits

Job summary

Southland Industries seeks a Service Account Manager to grow the service business in our Washington territory by prospecting and cultivating new existing-building, owner-direct customers. You will lead the sales process for maintenance agreements and service projects, coordinate with service teams, present solutions, and nurture lasting relationships with key accounts to drive revenue.

This role requires travel to job sites within the region and a proven track record in B2B sales and account

Qualifications

• Bachelor’s Degree or equivalent training/experience.
• 2+ years of direct relevant experience.
• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and managing large accounts.
• Strong collaboration skills internally and externally, with problem-solving abilities.
• Frequent travel to job sites within the assigned region.
• Solid knowledge of CRM and Microsoft Office tools.

Responsibilities

• Grow the service business by prospecting in the assigned market to develop and cultivate new owner-direct customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Manage the sales process to close sales, including proposals, presentations, and handling questions.

Skills

Sales

Communication

Prospecting

Customer relations

Presentation skills

Team collaboration

Education

Bachelor’s degree

Tools

CRM

Excel

Word

PowerPoint

Job description

The Service Account Manager is responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections
• Develops and maintains positive relationships within assigned customer accounts.
• Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development
• Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise
• Continuously generates new sales by using existing and potential customer networks and social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities
• Partners with Service Supervision and Technicians for repair and replacement opportunities
• Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings

Qualifications

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
• 2+ years of direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation.

Pay:

Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For Washington this ranges from $85,313.00 - $109,688.00 plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement:

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be establishedafter a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).