Service Account Manager

The Jamar Company; Escanaba (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Coverage

Group Term Life Insurance

401K with Employer Match

Auto Allowance

Stock Purchase Plan

Profit Sharing

Paid Time Off

Paid Holidays

Referral Bonus

Training & Growth

Perks Marketplace Discounts

Company Engagement

Job summary

The Jamar Company is seeking a Service Account Manager to serve as a trusted partner for our clients, coordinating effective HVAC-related solutions and planning for the future. You will work with service and operations teams to strengthen relationships, expand accounts, and influence customer experience.

Ideal candidates have 2+ years in HVAC or related sectors, proficiency in MS Office and CRM tools, and a valid driver’s license.

Qualifications

• Two+ years of HVAC or related sector experience with client account management.

Responsibilities

• Build and maintain strong relationships with customers, serving as their primary point of contact.
• Meet with clients to understand their needs, goals, and long-term facility plans.
• Manage preventive maintenance and service agreements, ensuring customer requirements are understood and supported.
• Partner with internal service and operations teams to coordinate solutions and resolve customer concerns.
• Identify opportunities to strengthen client relationships, expand services, and support account growth.
• Monitor account performance, prepare customer reports, and provide recommendations based on customer needs and market trends.
• Travel regularly to customer sites throughout the local and regional service area.

Skills

CRM systems

MS Office

Relationship mgmt

Tools

None

Job description

Service Account Manager

Build What's Next with Jamar

For more than a century, Jamar has built its reputation by delivering dependable solutions and developing lasting customer relationships. As a Service Account Manager, you'll serve as a trusted partner to our clients-anticipating their needs, coordinating effective solutions, and helping them plan for the future. You'll work alongside experienced service and operations teams while strengthening relationships, expanding accounts, and directly influencing the customer experience. If you're proactive, relationship-driven, and skilled at turning complex needs into practical solutions, you'll find a rewarding career here.

At a Glance

Employment Type: Full-Time, Exempt

Location: On-Site/Supporting the Escanaba,
Iron Mountain, and Marquette, Michigan territories, as well as surrounding
areas.

Travel: Approximately 50% to
local/regional client sites/customer locations.

Required Experience: 2+ years

Schedule: Standard full-time schedule.
Work hours may occasionally vary to support customer needs, travel, service
requirements, and operational priorities.

Benefits Start: First of the month
following 20 calendar days from date of hire.

What You'll Do

• Build and maintain strong
  relationships with customers, serving as their primary point of contact.
• Meet with clients to
  understand their needs, goals, and long-term facility plans.
• Manage preventive maintenance
  and service agreements, ensuring customer requirements are understood and
  supported.
• Partner with internal service
  and operations teams to coordinate solutions and resolve customer
  concerns.
• Identify opportunities to
  strengthen client relationships, expand services, and support account
  growth.
• Monitor account performance,
  prepare customer reports, and provide recommendations based on customer
  needs and market trends.
• Travel regularly to customer
  sites throughout the local and regional service area.

What We're Looking For

We are looking for a relationship-driven Service Account Manager who understands the HVAC or building services industry and enjoys helping customers solve problems, plan ahead, and achieve their operational goals.

Required Qualifications

• Two or more years of experience in the HVAC industry or a related sector, including client account management, with the ability to apply industry knowledge and provide strategic guidance to customers.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.
• Demonstrated ability to build, maintain, and effectively manage client relationships.
• Strong skill in identifying customer needs and translating them into practical, actionable solutions.
• Must possess and maintain a valid driver's license.

Benefits

This position is eligible for discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:

• Comprehensive
  Health Coverage: Medical,
  Dental, & Vision Options
• Employer-Paid
  Coverage: Group
  Term Life, Short & Long-Term Disability Coverage
• 401K with Employer Match
• Auto Allowance
  Program/Business Travel
• Discounted Company Stock
  (Employee Stock Purchase Plan)
• Profit Sharing
• Generous Paid Time Off &
  Paid Holidays
• Employee Referral Bonus
  Program
• Robust Training/Development
  & Professional Growth Opportunities
• Exclusive
  Discounts: Access
  to Perks Marketplace Discount Program
• Company Engagement, and More

About Jamar

Jamar is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

This position is not eligible for sponsorship.

The Jamar Company is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and
applicants. All qualified applicants will be considered for employment without
regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need
assistance with the application process, or if you're experiencing difficulty
using our website to apply for a position, please reach out to our Human
Resources department at [e-mail]