Service Account Manager

The Jamar Company; Duluth (MN); On-site; USD 62,000 - 92,500; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) with Employer Match

Generous Paid Time Off

Job summary

The Jamar Company, located in Duluth, Minnesota, is seeking a Service Account Manager to enhance client relationships and drive strategic account growth. The role involves engaging with customers to assess needs, develop strategic plans, and manage service contracts while ensuring satisfaction.

A minimum of two years in the HVAC industry and outstanding communication skills are required. The company fosters innovation and offers an extensive benefits package. Join us to make a positive impact in your community.

Qualifications

• Two or more years of experience in HVAC industry or related sector.
• Demonstrated ability to build and manage client relationships.
• Strong skill in identifying customer needs and actionable solutions.

Responsibilities

• Meet with customers to understand their needs and objectives.
• Assess customer satisfaction and identify additional support opportunities.
• Develop and execute strategic account plans for complex clients.

Skills

Client account management

Customer needs assessment

Strategic planning

Communication skills

Proficiency in Microsoft Office Suite

Education

2+ years in HVAC or related sector

Tools

CRM systems

Job description

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We’re driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Some people react. You operate three steps ahead.

Service Account Manager at Jamar is the constant in a world of moving parts—anticipating needs, shaping outcomes, and turning complexity into something that just works. Effortlessly to them. Precisely because of you.

Essential Duties & Responsibilities

• Regularly meet with customers to understand their needs and objectives, serving as the primary liaison between clients and internal teams to ensure seamless communication and collaboration.
• Assess customer satisfaction and identify opportunities to provide additional support or services.
• Partner with clients on long-range facility planning to ensure work is proactively scheduled and executed.
• Develop and execute strategic account plans for large and complex clients, strengthening relationships and maximizing growth opportunities.
• Focus on both client acquisition and retention strategies, while managing day-to-day preventive maintenance and service contracts, requirements, and requests.
• Resolve complex client issues involving multiple stakeholders or technical challenges by collaborating across departments to align client needs with organizational capabilities, ensuring timely resolution and a positive customer experience.
• Monitor and manage client financial performance, identifying opportunities for improvement and growth.
• Prepare and present reports and analyses for review.
• Conduct in-depth analysis of market trends and competitor activity to support strategic decision-making.
• Stay current on industry trends and market changes to provide valuable insights and recommendations to clients.
• Perform other duties as assigned.

Required Education & Experience

• Two or more years of experience in the HVAC industry or a related sector, including client account management, with the ability to apply industry knowledge and provide strategic guidance to customers.
• Demonstrated ability to build, maintain, and effectively manage client relationships.
• Strong skill in identifying customer needs and translating them into practical, actionable solutions.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.

Other Details

• This position will office in Duluth, MN and support local and regional territories.
• Must possess and maintain a valid driver's license with the willingness and ability to travel approximately 50% of the time to client sites/customer locations.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart

• Safety - You are part of a team that practices safety first in everything we do.
• Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
• Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members.
• Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
• Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development.
• Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in our communities.
• Impact - Be a part of a company that makes a difference, both in market and in the community.

Compensation & Benefits

The expected annual compensation range for this position is $62,000-$92,500. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.

This position is eligible for discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well‑being of you and your family. Some benefits include:

• Comprehensive Health Coverage: Medical, Dental, & Vision Options
• Employer‑Paid Coverage: Group Term Life, Short & Long‑Term Disability Coverage
• 401(k) with Employer Match
• Discounted Company Stock (Employee Stock Purchase Plan)
• Profit Sharing
• Generous Paid Time Off & Paid Holidays
• Employee Referral Bonus Program
• Robust Training/Development & Professional Growth Opportunities
• Exclusive Discounts: Access to Perks Marketplace Discount Program
• Company Engagement, and More

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you’re experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at [e-mail].

Equal Opportunity Employer, including individuals with disabilities and veterans.