Service Account Coordinator

freije Engineered Solutions Company; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Account Coordinator to join their dynamic team in Indianapolis. This role is pivotal in ensuring smooth operations by coordinating schedules and supporting technicians while maintaining proactive relationships with customers. The ideal candidate will thrive in a fast-paced environment, embodying a customer-first mindset and strong communication skills. With opportunities for growth and a supportive team culture, this position offers a chance to be at the heart of service excellence and contribute to the company's success. If you're ready to make a difference and grow your career, this is the opportunity for you.

Qualifications

• 1+ year in a similar coordinator or dispatch role.
• Proficiency in basic computer programs (Outlook, Excel, Word).

Responsibilities

• Dispatch and support service technicians throughout the day.
• Serve as a point of contact for customer needs and service requests.

Skills

Communication Skills

Multitasking

Customer Service

Basic Computer Proficiency

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Join Our Growing Team as a Service Account Coordinator – Indianapolis, IN

Are you energized by fast-paced days, problem-solving, and being the go-to person for customers and teammates? At frēijē engineered solutions co., we’re expanding our team and looking for a Service Account Coordinator who thrives in a dynamic environment and wants to be part of something bigger.

In this role, you'll work alongside a team of high-performing coordinators who keep things moving, solve problems quickly, and deliver world-class service to our customers. Every day will bring something new—and you’ll be at the center of it all.

What You’ll Do:

You’ll be the heartbeat of our service operation—coordinating schedules, supporting technicians, and being the primary point of contact for our customers. Your job is to make things run smooth, keep customers informed, and ensure we deliver on our promises.

Key Responsibilities:

• Dispatch and support service technicians throughout the day

• Review completed work orders and process them for billing

• Create and manage purchase orders for field work

• Serve as a point of contact for customer needs and service requests

• Provide real-time updates and documentation to customers

• Maintain strong, proactive relationships with customers and internal teams

What You Bring:

• High School diploma or equivalent required

• 1+ year in a similar coordinator or dispatch role

• Proficiency in basic computer programs (Outlook, Excel, Word)

• Strong communication and multitasking skills

• Ability to stay calm and organized under pressure

• A customer-first mindset with a "whatever it takes" attitude

Why You’ll Love Working Here:

We're not just a company—we’re a team that invests in growth, supports each other, and drives forward together. At frēijē, you’ll find opportunities to lead, to learn, and to grow your career in a company that’s scaling fast.

Our Core Values:

Gluey: You're someone others want on their team.
Lead from Your Seat: You step up and take ownership.
Uber Customer-Centric: You create “wow” moments daily.
Endeavor to be Great: You’re always learning, always improving.

Ready to build something great with us? Apply now and be part of our story.

frēijē engineered solutions co. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, or any other protected status.