Customer Service Agent

Novra Corp; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Novra Corp in Charlotte, NC is seeking a friendly and dependable Customer Service Agent to assist customers, answer questions, and provide helpful information about products and services.

This role is ideal for individuals who enjoy working with people, solving routine concerns, and developing strong communication and relationship-building skills. You will listen to customer needs and resolve routine inquiries while maintaining accurate records and supporting engagement initiatives.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Excellent listening and problem-solving skills are needed.
• Friendly, professional, and customer-focused attitude for daily interactions.
• Good organizational and multitasking abilities to handle inquiries.
• Reliable, adaptable, and self-motivated with a proactive approach.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Listen carefully to customer needs and provide appropriate information.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback to appropriate team members.
• Support customer outreach and business development activities.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Active listening

Problem solving

Organizational skills

Customer-focused

Education

High school diploma or equivalent

Job description

About Us

Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention

Job Summary

We are seeking a friendly and dependable Customer Service Agent to assist customers, answer questions, and provide helpful information about products and services. This role is ideal for individuals who enjoy working with people, solving routine concerns, and developing strong communication and relationship-building skills.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Listen carefully to customer needs and provide appropriate information.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback to appropriate team members.
• Support customer outreach and business development activities.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.