Patient Service Associate - Triangle Heart Associates

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health Integrated Practice in Durham, NC is seeking a Patient Service Associate to coordinate and participate in clinic preparation, patient check-in/out, scheduling, and cash management. The role emphasizes excellent patient service and accurate data handling.

You will review next-day patients, prepare charts, collect co-pays, and maintain professional communication with patients and staff in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in patient-facing service.
• Experience coordinating multiple tasks in a healthcare setting preferred.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and completing preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check-in patients and collect co-payments and balances on accounts due.
• Identify correct patient information and verify demographic data; edit electronic charts as needed.
• Coordinate referrals and scheduling to support efficient clinic operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Triangle Heart Associates - 1821 Hillandale Rd

JOB SUMMARY

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, patient appointment scheduling, and cash management. Position also involves customer service, message distribution, ancillary scheduling, collecting payments on patient accounts and referral management.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections.
• Check-in patients.
• Identify correct patient information and verify patient demographic data.
• Edit electronic patient charts as needed. Collect and post co-payments and balances on accounts due.
• Excellent relationship skills with Clients and Staff.
• Ability to communicate professionally while maintaining a personal touch with all.
• Ability to work efficiently under stressful circumstances.
• Good organization and prioritization skills.
• Attention to detail.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.