Service Academy Trainee

MetLife; Aurora (IL); On-site; USD 54,000 - 66,000; Full time

Job summary

MetLife is seeking new graduates for its Service Academy Program in the United States. This 4‑month training pathway leads to a full‑time Client Service Consultant role within Group Benefits, focusing on life, disability, dental, vision, and voluntary benefits.

You will partner with the account team to manage customer relationships and satisfaction. You will learn MetLife’s products, systems and customer success practices, work with mentors, and develop skills in service delivery, reporting and

Qualifications

• Relationship-building and ability to earn trust with customers.
• Excellent interpersonal, verbal and written communication skills.
• Ability to learn new applications and processes quickly.
• Strong time management, analytical thinking and decisiveness.
• Proficiency with Microsoft Office products (Excel, PowerPoint, Word, OneNote).
• Self-motivated, proactive in development and adaptable to change.
• Positive outlook and ability to work in a collaborative environment.
• Willingness to grow within the Service Organization.

Responsibilities

• Complete MetLife learning and training, including Service Academy program.
• Work with a mentor to learn products, platforms and services.
• Develop understanding of Group Benefits products, services and systems.
• Build service competencies in communication, customer service and relationships.
• Support assigned customers using MetLife processes and cross‑functional collaboration.
• Participate in client audits and strategic planning.
• Generate reports to track activities, identify trends and progress.
• Use approved AI tools to draft, summarize, organize information and improve efficiency.
• Evaluate AI outputs with guidance.

Skills

Relationship-building

Customer service

Communication

Leadership

Time management

Project management

Analytical thinking

Problem solving

Autonomy

Adaptability

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

OneNote

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Service Academy Program is open to recent college graduates with limited work experience in a related field. You will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and customer success management. The program is designed to help transition college undergraduates into a full-time Client Service Consultant providing customer‑centric solutions to MetLife group insurance customers. You will partner with the full account team to manage customer relationships and satisfaction.

Key Responsibilities

• Complete and participate in all required MetLife learning and training – including successful completion of the Service Academy Program
• Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by MetLife. This will involve meetings with the mentor and his/her customers
• Develop an understanding of MetLife’s Group Benefits products, services, and system platforms
• Build upon service competencies – including communication, customer service, project management and relationship‑building skills
• Reinforce the service team by learning MetLife’s systems and processes in order to support an assigned block of customers – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving through a consultative approach, and executing on the end‑to‑end customer experience
• Participate in client audits and strategic planning process
• Generate reports to track/report activities, identify trends, progress, and strategies
• Perform other related duties as assigned or required
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organizing information, and improving day‑to‑day efficiency.
• Working knowledge of AI capabilities with the ability to evaluate and validate outputs with guidance.

Required Qualifications

• Relationship‑building skills, ability to quickly develop rapport, earn trust and put our customers at the center of all we do.
• Excellent interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, ability to lead and influence.
• Ability to learn new applications, systems, and processes quickly in order to accurately and timely execute on customer requests.
• Strong project management skills including problem solving, time management, attention to detail, analytical thinking, and decisiveness.
• Proficiency with Microsoft Office Products, i.e., Excel, PowerPoint, Word, and OneNote.
• Ability to work autonomously and manage time efficiently in order to meet client deadlines.
• Self‑motivated to learn more about the business and is proactive in personal and professional development.
• Possesses a positive outlook and can contribute to a maintaining a positive and productive working environment.
• Displays adaptability and resiliency, and has a willingness to grow in Service Organization

Preferred Qualifications

• 0‑3 years of customer‑service or account management experience
• Bachelor’s degree preferred

The salary for this position is $60,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people‑centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long‑term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug‑free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.