Server - Warren Applebee's Warren, PA

Scott Enterprises Incorporated; Pennsylvania; Hybride; USD 17 000 - 25 000; Plein temps

Résumé du poste

Scott Enterprises Incorporated is seeking a customer-focused server to join our restaurant team. Weekend availability is a must, and you will provide menu information, take guests’ orders, and deliver excellent service in line with our service standards.

The role requires handling multiple tasks in a fast-paced environment, maintaining professionalism, and supporting team members to ensure guest satisfaction and profitability.

Qualifications

• Weekend availability is a must.
• Experience in hospitality (restaurant) is a plus.
• Ability to take guests’ orders and provide menu information.

Responsabilités

• Takes guests' orders and enters them into the POS system.
• Provides menu information and recommends items to guests.
• Delivers food and beverages and checks back for satisfaction.
• Maintains a clean, organized front-of-house area and tables.

Connaissances

Guest service

POS system

Hospitality

Description du poste

Job description

WEEKEND AVAILABILITY IS A MUST!!

SUMMARY

Provide a level of hospitality and service that exceeds expectations through utilization of the restaurants service standards. Effectively provides menu information, takes guests’ orders, and provides excellent service meeting and exceeding guests’ expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
• Displays a great sense of urgency, a strong attention to detail, and a desire to get things done right the first time.
• Demonstrates the ability to work effectively in a fast paced environment, coping with stressful situations patience and a positive outlook.
• Displays the ability to efficiently and effectively resolve problems and guest complaints, accommodating the needs and wishes of the guests, as appropriate.
• Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
• Enjoys the challenge of effectively managing multiple tasks without sacrificing quality or cost controls.
• Prepares work area prior to guest arrival, including placing rolls in warmer, preparing garnishes, condiments, soups, etc. as needed.
• Rolls silverwares, places plates and silverware on tables as needed.
• Greets guests with a smile and information regarding the menu, following company standards of service.
• Anticipates and reacts to meet guests’ needs.
• Makes suggestions and answers questions regarding the menu.
• Takes orders from guests, places an order on the POS system, and communicates with the appropriate staff.
• Pays attention to special requests (listens actively).
• Delivers food and beverages to tables of guests in their service as well as other server’s guests as needed.
• Observes guests and checks back to ensure satisfaction with food and service.
• Manicures tables by clearing plates, etc., and maintains neat front of house areas.
• Empties trash and places dirty dishes in the appropriate areas.
• Calculates guest checks and responsible for accurately collecting all funds for products sold.
• Safe and careful handling of cash, gift certificates, and charge receipts.
• Completes all food and beverage orders in a prompt and accurate manner.
• Complete compliance with all safe alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
• Maintains standards to ensure profitability without sacrificing quality control practices.
• Knowledge and use of proper sanitation procedures at all times.
• Exercises teamwork with other staff.
• Abides by the restaurants standards, policies, procedures, and safety rules at all times.
• Reports to work on time, well groomed and properly attired.
• Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
• Maintains confidentiality of all trade secrets, keeping all recipes, policies and procedures confidential.
• All other duties as assigned.

Job Types: Full-time, Part-time

Shift:

• Day shift
• Evening shift

Work Location: In person