Server - The Café

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans seeks a Guest Services Associate to deliver warm, professional service in The Café by Chef Emeril. You will assist guests with menu selections and ensure flawless beverage and dining experiences.

As a key member of the Food & Beverage team, you will maintain knowledge of the menu, coordinate with culinary colleagues, and uphold standards of hospitality, safety, and presentation.

Qualifications

• Previous restaurant, café, hotel, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, coffee, and creating exceptional guest experiences.
• Strong communication and interpersonal skills.
• Ability to develop detailed knowledge of menu and beverage offerings.
• Professional, personable, and service-oriented demeanor.
• Ability to work efficiently in a fast-paced environment.
• Must be legally authorized to work in the United States and Louisiana food safety certifications.

Responsibilities

• Provide warm, professional, and engaging service per standards.
• Take food and beverage orders accurately and communicate requests to kitchen.
• Deliver orders promptly with proper presentation and temperature.
• Maintain cleanliness of tables, stations, and dining areas.
• Assist with opening/closing duties, stocking, and side work.
• Attend pre-shift tastings and training to develop product knowledge.
• Know The Café menu, including items and ingredients.
• Uphold Chef Emeril Lagasse and Fairmont New Orleans standards.
• Work collaboratively with Culinary, Stewarding, Host, and colleagues.
• Monitor guest satisfaction and address needs or concerns.

Skills

Hospitality experience

Customer service

Communication skills

Menu and beverage knowledge

Attention to detail

Professional demeanor

Multitasking

POS experience

Legally eligible to work in the United

Louisiana food safety certifications

Tools

POS systems

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19000 square feet of function space, and a 10000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

Job Description

• Consistently provide warm, professional, friendly, and engaging service in accordance with Fairmont and The Café by Chef Emeril standards.
• Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service.
• Demonstrate complete knowledge of outlet policies, procedures, service standards, and steps of service.
• Maintain detailed knowledge of The Café menu, including breakfast and lunch offerings, pastries, desserts, sandwiches, salads, specialty items, and daily features.
• Maintain knowledge of coffee, espresso, specialty beverages, juices, teas, and other beverage offerings.
• Understand ingredients, preparation methods, garnishes, allergens, dietary restrictions, and appropriate menu recommendations.
• Assist guests with menu selections and confidently answer questions regarding ingredients, preparation, and beverage offerings.
• Demonstrate knowledge of Chef Emeril Lagasse's culinary style and the New Orleans influences represented throughout The Café.
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications to the appropriate culinary team.
• Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing.
• Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns.
• Present guest checks and accurately process cash, credit card, and other forms of payment in accordance with established procedures.
• Maintain cleanliness and organization of tables, service stations, dining areas, and other guest-facing spaces.
• Assist with setting, clearing, and resetting tables and service areas throughout the shift.
• Attend pre-shift meetings, tastings, training sessions, and departmental meetings to continually develop product knowledge and service skills.
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions to assist guests with inquiries.
• Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures.
• Maintain a clean, pressed, and professional uniform and polished appearance consistent with Fairmont standards.
• Assist with opening and closing duties, stocking, side work, and other operational responsibilities as assigned.
• Work collaboratively with Culinary, Stewarding, Host, and other Food & Beverage colleagues to ensure seamless service.
• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
• Perform additional duties as assigned.

Qualifications

• Previous restaurant, café, hotel, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, coffee, and creating exceptional guest experiences.
• Strong communication and interpersonal skills.
• Ability to develop detailed knowledge of menu and beverage offerings.
• Professional, personable, and service-oriented demeanor.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain composed and attentive during high-volume service periods.
• Strong organizational and multitasking abilities.
• Previous POS experience is an asset; training will be provided.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.