Server @ the AC Hotel Raleigh Downtown

Summit Hospitality Group; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Summit Hospitality Group is seeking a Food and Beverage Server to coordinate, deliver, and serve menu items with friendly, timely attention at our hotels. You may assist with room service deliveries to guest rooms, ensuring complete guest satisfaction.

You will be expected to know the menu, suggest beverage pairings, and help maintain clean, fully stocked service areas. Flexibility for evenings and weekends is required to support peak times.

Qualifications

• Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs.
• Reliability and high quality service in high-pressure environments.
• Ability to ensure complete guest satisfaction.
• Ability to read, write, and speak English to communicate with guests and staff.
• Flexible work schedule including evenings and weekends.

Responsibilities

• Delivers order coordination, service of menu items, and timely, friendly guest interaction.
• Knows menu items and offers beverage pairings to upsell and increase profits.
• Ensures orders are complete when picking up before delivery.
• Sets up dining room stations per company standards; may buss tables in absence of bus person.
• Performs service side duties: restocking condiments, trays, and table settings.
• Prepares for next meal shift and assists other associates during peak times.
• Follows up with guests after fulfilling requests; may handle room service orders and billing to guest accounts.
• Ensures liquor regulations are followed regarding serving to minors and intoxicated guests.

Skills

Customer service

Attention to detail

Ability to work under pressure

Memorize menu items

Knowledge of table settings

Education

High School diploma or equivalent

ServSafe certified

Microsoft Office proficiency

Tools

Microsoft Office

Job description

SUMMARY:

Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest’s complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

DUTIES AND RESPONSIBILITIES:

• Ensures complete guest satisfaction by delivering exceptional, attentive service


• Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits


• Ensures order is complete when picking up order before delivering to guest


• Responsible for table set-up within dining room work stations according to company and brand standards


• May be responsible for clearing and bussing tables in the absence of the bus person


• Responsible for set-up and preparation work for the next meal shift


• Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking


• Responsible for supporting/assisting other Associates during peak business activities


• Follows up with guest promptly when fulfilling requests


• May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account


• May be requested to assist in preparing complimentary fruit baskets and platters


• Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to Serving Alcohol with Care to minors and intoxicated guests to ensure laws are followed without exception

Duties are subject to change and additional duties/tasks may be assigned as needed

Requirements

PREREQUISITES:

• Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs


• Demonstrated ability for reliability, high quality service, ability to function in high-pressure environments


• Demonstrated ability and desire to ensure complete guest satisfaction


• Ability to read, write, and speak the English language in order to communicate with guests and staff


• Flexible work schedule including evenings and weekends

QUALIFICATIONS:

• High School diploma or equivalent is preferred


• ServSafe certified


• Proficient with computer input including Microsoft


• Demonstrated ability to work in high pressure/fast environments in an even-tempered manner


• Ability to memorize, recite, and promote a variety of menu items and beverages


• Knowledge of appropriate table settings, service ware, and menu items