Server, Sportsbook

Churchill Downs; Town of Waterloo (NY); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Server for del Lago Resort & Casino. The role requires delivering gracious Old-World hospitality, maintaining high cleanliness standards, and demonstrating extensive menu knowledge.

You will take orders, serve guests, and handle payments while upholding core values and fast-paced service standards. The position requires a minimum 18 years of age, a high school diploma, and the ability to work varied shifts.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Prior food or beverage service experience preferred.
• Ability to read, analyze, interpret and follow procedures.

Responsibilities

• Provide friendly, high-quality service to casino guests.
• Take guest orders and deliver meals and drinks.
• Operate POS system and handle payments.
• Maintain cleanliness and proper sanitation.
• Upsell products to enhance guest experience.

Skills

Customer service

Attention to detail

Math skills

Flexibility

Excellent communication

Upselling

Education

High school diploma or equivalent

Tools

POS system

Infogenesis

Job description

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With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

JOB SUMMARY

The Server is responsible to provide a level of service which is gracious, kind, and warm that creates a sense of fondness that is Old-World Hospitality and Charm for the casino guests. The Server will maintain a high standard of cleanliness according to the food service sanitation codes. The position will have extensive menu knowledge, take guest orders, anticipate their needs, deliver the orders, and tender payment. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

Pay Range: $13.77-$15.30/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Prompt, efficient, and friendly quality service of drinks ordered
• Proper input of each order into the POS system
• Complies with alcohol awareness training
• Practice all alcohol awareness policies and procedures
• Prepares set-ups and properly garnishes drinks
• Responsible for retrieving used glasses
• Responsible for proper balance of server bank where applicable
• Be punctual to pre-shift meeting with a positive attitude and openly participate
• Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm as well as live the casino core values
• Comply with department standards, guidelines, and objectives to include adherence to all Food Service and Sanitation, OSHA, Hazcom standards and guidelines
• Provide consistent high quality beverage service to all casino and lounge guests by adhering to sequence of service standards completely and correctly and utilize "upselling" techniques
• Operate the Point-of-Sale System according to training provided
• Knowledge and understanding of menus in their entirety
• Clean as you go, clean spills immediately
• Responsible for using chemicals as prescribed and responsibly
• Ensure that all chemicals are in properly labeled containers
• Adhere to the 5S Principles of ensuring that items are “Sorted”, “Set in Order”, “Systematically Cleaned”, “Standardized”, and “Sustained”
• Conduct himself/herself in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Deliver service according to the standards set by Management
• Present a neat and professional appearance
• Working knowledge and experience with Infogenesis
• Perform other duties as may be assigned by department and/or company management

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Resolve problems and conflicts in a diplomatic and tactful manner
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Work will be performed in a fast-paced, high-volume Food and Beverage operation

EDUCATION AND EXPERIENCE

Must be a minimum of 18 years of age. High school diploma or equivalent required. Prior food or beverage service experience preferred. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos, author reports, business correspondence and procedure manuals. Attention to detail and accuracy. Maintain confidential information. Minimum of 2 years working in an upscale, high-volume establishment. Work requires teamwork with other staff members.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Have knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.