Restaurant Server (Full Time) - InterContinental Houston

IHG Hotels & Resorts; Houston (TX); On-site; USD 4,100 - 5,500; Full time

Benefits offered by this job

Room discount for guests

Training and development

Medical/dental/vision insurance

401(k)

Job summary

IHG Hotels & Resorts in Houston is seeking a courteous Food & Beverage host/server to provide fast and attentive service to guests, ensuring high presentation standards. You will greet guests, take orders, prepare and present food and beverages, and support service recovery as needed.

The role requires basic reading/writing, ability to lift up to 50 pounds, and willingness to work nights, weekends, and holidays in a fast-paced hotel environment.

Qualifications

• Food service experience with general knowledge of restaurant operations.
• Ability to perform lifting up to 50 pounds and move about the restaurant.
• Basic reading and writing; strong communication.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Prepare food and beverages and present them according to health presentation standards.
• Alert Outlet Management of any service or safety issues and assist with service recovery as needed.
• Clear and clean tables promptly and maintain wait staff stations and surrounding areas.

Skills

Guest service

Communication

Teamwork

Attention to detail

Upselling and service

Education

High school diploma or equivalent

Job description

JOB OVERVIEW

Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

Financial Returns

• Alert Outlet Management of any service and/or safety issue. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• May receive guest payments and process transactions as outlines in the cash and charge procedures as needed.

People

• Prepare food and beverages for service to hotel guests and present food according to established health presentation standards.

Guest Experience

• Greet all guests and take beverage and food orders in a prompt and professional manner.

Responsible Business

• Clear and clean tables in a prompted and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained with other duties as assigned

Qualification And Requirements

Basic reading and writing. Food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:

• Carrying, lifting, pushing or pulling items weighing up to 50 pounds.
• Handling food objects: plates, trays, glasses, etc.
• Moving about the restaurant
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Must be able to work nights, weekends, and/or holidays.

WHAT WE OFFER

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The tipped hourly pay rate for this Hourly role is $3.50. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.