Server (PT)

HEI Hotels & Resorts; Greenwich (CT); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free employee meal

Free parking

Fitness center access

Pool access

Hop Scotch Salon discounts

Job summary

HEI Hotels & Resorts is seeking a friendly and professional restaurant server at Hyatt Regency Greenwich. You will provide guests with exceptional service, greet guests, take orders, and deliver meals with accuracy while following all beer, wine, and liquor policies.

Flexible schedule and weekend/holiday availability required, with opportunities to advance within a resort-style hospitality setting. Join a team focused on guest satisfaction and operate POS systems to ensure efficient service.

Qualifications

• Professional appearance and demeanor at all times.
• Willingness to pitch in and help coworkers.
• Knowledge of food and beverage preparation and service standards.
• Knowledge of table settings, service ware and menu items.
• Ability to memorize and promote menu items.
• Ability to operate POS and input orders accurately.

Responsibilities

• Check station before, during, and after shift for setup and cleanliness.
• Greet guests in a friendly manner and explain specials.
• Record and repeat guest orders for accuracy.
• Input orders into POS and inform kitchen of details.
• Deliver orders to guests with condiments and remove items after service.
• Adhere to state and corporate alcohol service requirements.
• Assist with desserts and specialty beverages upon request.
• Close out checks using POS and present to guests.

Skills

Team player

Guest relations

Food/beverage knowledge

Service standards

Memorization

POS operation

Job description

About Us

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re‑imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon.

Compensation

Salary Range: $13.10 - $13.10 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Flexible schedule required
• AM/PM/Weekend/Holiday availability required

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.