Server - Prescott Valley

Lancaster Wings, Inc.; Prescott Valley (AZ); On-site; USD 16,531 - 20,664; Part time

Job summary

Lancaster Wings, Inc. is seeking dedicated team members to join their restaurant in Prescott Valley, AZ. The role involves creating exceptional guest experiences by accurately taking orders, serving food, and ensuring a clean environment.

Ideal candidates will have prior serving experience, strong communication skills, and a commitment to excellent customer service. Join our fun and fast-paced team to thrive in a supportive, safe work culture.

Qualifications

• Prior serving experience in a high volume restaurant.
• Ability to obtain a Food Handler Card.
• Knowledge of food safety and sanitation procedures.

Responsibilities

• Creating an exceptional guest experience.
• Processing food and beverage orders accurately.
• Maintaining cleanliness and organization in serving areas.

Skills

Reliability

Interpersonal skills

Customer service

Ability to work under pressure

Time management

Job description

Responsibilities

• Creating and delivering an over-the-top guest experience that keeps our guests coming back
• Taking food and beverage orders as instructed by guests and assuring order accuracy and timely delivery
• Processing accurate and timely payments with integrity
• Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
• Upselling menu items to generate higher sales
• Executing Responsible Alcohol Service in accordance with local and company regulations
• Ensuring that food safety standards are followed in accordance with local regulations
• Quickly bussing tables and resetting table supplies upon guest departure
• Successfully resolving conflicts or guest complaints as permitted by management
• Maintaining a stocked and clean serving station/dining room/workspace
• Completing deep cleaning tasks as assigned
• Generating positive working relationships with all team members, including the Front of House and Heart of House
• Additional duties as assigned by management

Qualifications

• Reliability, dependability, and good work ethic
• Prior serving experience, preferably in a high volume, full-service restaurant
• Basic food service, including proper and safe usage of appropriate restaurant equipment
• Knowledge of proper sanitation, food safety and security procedures
• Ability to maintain professional demeanor under pressure
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Knowledge of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Strong time management, organization, attention to detail, and multi-tasking skills
• Ability to take direction and constructive feedback from both peers and management
• Ability to lift and move up to 20 pounds
• Ability to work at a fast pace and with high intensity while standing for an extended period of time

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.