Server

SC Wings Block, LLC; Aliso Viejo (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Opportunity for Growth

Dynamic Environment

Team Member Discount

Flexible schedule

Job summary

A Buffalo Wild Wings franchisee is seeking servers to create a unique dining experience. Responsibilities include welcoming guests, presenting food and beverages, and ensuring guest satisfaction. Applicants should have strong customer service skills, be at least 18 years old, and possess alcohol service certifications. This role is vital in enhancing guests' dining experiences during game days and events.

Qualifications

• Minimum of 18 years of age.
• Certifications to serve alcohol as dictated by the State and BWW policy.
• Knowledge of RAS procedures as defined by laws and BWW guidelines.

Responsibilities

• Provide a warm welcome to guests upon arrival.
• Present food and beverage options in an informative manner.
• Serve food and beverages to guests.
• Check Guest identification for alcohol consumption.
• Collect and accurately process Guest payments.

Skills

Superior customer service skills

Excellent verbal communication

Time management

Attention to detail

Basic mathematical skills

Knowledge of Point‑of‑Sale systems

Job description

Benefits

• Opportunity for Growth
• Dynamic Environment
• Team Member Discount
• Flexible schedule
• Wings. Beer. Sports. It's what we do! We bring big game-time energy to our guests without being at the stadium.

Our servers are tasked with the primary responsibility of creating a unique and personal experience for Buffalo Wild Wing’s Guests by enthusiastically and effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention on guests seated in the full‑service dining areas of the restaurant.

Job Duties and Responsibilities

• Provide a warm welcome to guests upon arrival and personally engage with guests through conversations supporting current sports events and other promotional activity
• Present food and beverage options in an informative, friendly, and enthusiastic manner
• Inform guests of specials and/or promotions (food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the guest’s dining experience
• Write Guest food orders on slips, memorize orders, and enter orders correctly into the Point‑of‑Sale system for transmittal to kitchen staff
• Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Serve food and/or beverages to guests to ensure an exceptional dining experience
• Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction – Inform Managers as needed
• Follow steps of service and other CSP’s (Company Standard Procedures)
• Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
• Collect and accurately process Guest payments
• Remain knowledgeable of current marketing initiatives and upcoming events to proactively inform guests and invite them to return

The physical demands for this position require the individual to sit, stand, bend, lift up to 20 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.

Requirements

• Superior customer service and hospitality skills
• Excellent verbal communication and interaction skills to serve BWW Guests and the ability to create a personalized, positive, and memorable dining experience
• Excellent time management and organizational skills with strong attention to detail
• Basic mathematical skills and the ability to handle money accurately
• Minimum of 18 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy
• Basic knowledge of Point‑of‑Sale systems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines

Company Information

You are applying for work with a franchisee of Buffalo Wild Wings, not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.