Server (PM)

Vision Hospitality Group, Inc.; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Health, Wellness and Care benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary Insurance Options

Paid Holidays and Floating Holiday

Job summary

Vision Hospitality Group, Inc. is seeking a Server to deliver outstanding guest experiences with a focus on friendly, efficient service and deep knowledge of menu offerings. The role requires the ability to work a flexible schedule and support our ONE TEAM culture across hotel operations.

The server will engage with guests, maintain high standards of service, and assist with training and health and safety requirements as needed. A commitment to hospitality excellence is essential.

Qualifications

• Experience in food and beverage service preferred.
• Ability to work in a fast-paced hotel environment.
• Proven customer service skills and professionalism.

Responsibilities

• Provide friendly, timely, and efficient guest service to ensure an excellent experience.
• Maintain extensive knowledge of menu offerings and daily specials.
• Serve alcoholic and non-alcoholic beverages in compliance with local regulations.
• Handle payments and follow established cash handling procedures.
• Assist team as needed to support hotel operations.

Skills

Friendly service

Effective communication

Menu knowledge

Flexible schedule

Team player

Job description

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

A Server is responsible for serving guests in a friendly, timely, and efficient manner to provide an excellent guest experience. A Server is required to have extensive knowledge of menu offerings. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required brand specific training
• Complete all required Vision University training
• Complete all required health and safety training for all needed licenses or permits
• Adhere to all Vision Hospitality Group and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to each and every guest
• Serve Alcoholic/non-Alcoholic beverages in conjunction with local licensing/liquor regulations
• Has extensive knowledge of menu, specials, and all products
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Return to each table periodically to ascertain whether additional items are desired
• Receive payment from guests and follows established procedures for accounting for payments

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates, and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, works well with others, and has an outgoing personality
• Maintain a clean and attractive work area, uniform, and person
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle heat and stress
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer.

As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates.

We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs